Problem: If you're trying to translate products on your site using WPML and find that clicking the + icon from the 'All Products' page leads you to the translation queue instead of the advanced translation editor, this summary is for you. Solution: We recommend you follow these steps: 1. Make a complete backup of your site. 2. Navigate to WPML → Support and click on the Troubleshooting link. 3. Click 'Synchronize local job IDs with ATE jobs' and 'Synchronize translators and translation managers with ATE'. If this does not resolve the issue, proceed with the following steps: 1. Go to WPML → Translation Management → Translators tab. 2. Add your user account as a translator and assign the language pairs. 3. Check if you can now use the Advanced Translation Editor.
If the solution provided here does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please do not hesitate to open a new support ticket at our support forum.
