Problem: The client is trying to understand the discrepancy in pricing between the pre-paid credit packages and the simulator for WPML's automatic translation services. The simulator shows a lower price than the actual cost of the pre-paid packages. Solution: We explained that WPML offers four different translation engines, each with different pricing per word: Microsoft at 1 credit per word, Google and DeepL at 2 credits per word, and WPML AI at 4 credits per word. The pricing discrepancy arises because the simulator displays the cost for our pay-as-you-go option, which is generally more affordable and offers reduced rates the more you translate. For detailed information on the pricing structure and to calculate your specific costs, we recommend visiting our documentation on automatic translation pricing at https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#calculate-your-cost.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at https://wpml.org/forums/forum/english-support/.
