Problem: The client was experiencing issues with their WPML plugin after switching hosting providers. The plugin was not connecting properly, and they were receiving a cURL error 28. The hosting provider's investigation suggested that the plugin might need to be reconfigured due to the hosting switch.
Solution: 1. We advised the client to unregister their site from WPML and then register it again. - Unregister: https://wpml.org/faq/install-wpml/#unregister - Register: https://wpml.org/faq/install-wpml/#register 2. We instructed the client to check the Installer Log under WPML > Support to ensure the subscription was working correctly. 3. We asked the client to go to Plugins -> Add New -> Commercial and click 'Check for Updates' to see if any messages appeared. 4. We identified that WPML might be blocked by a firewall and recommended contacting the hosting provider to whitelist certain domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
More information: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ 5. We performed tests on a staging site and confirmed that the Automatic Translation Editor (ATE) was connected without errors and that WPML registration was possible. We suggested that the server might need to have the IP addresses of our domains manually added to the /etc/hosts file due to DNS resolution issues.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client was experiencing connectivity issues with the WPML and Toolset plugins, which could not connect to their respective servers. The error message indicated a potential DNS resolution issue or a problem with the WordPress REST API.
Solution: 1. We advised the client to check with their hosting provider to ensure that specific IPs crucial for WPML's functionality are resolving correctly. The IPs to check are: d7j863fr5jhrr.cloudfront.net: 13.33.123.118 cdn.wpml.org: 52.85.213.119 api.wpml.org: 54.221.250.24 api.toolset.com: 34.193.222.18 If not resolving, the hosting provider may need to manually add these IPs to the /etc/hosts file.
2. We confirmed that the WordPress REST API is enabled on the client's site, correcting a previous false positive. We recommended checking if any plugins might be affecting the API's functionality, particularly those related to security or firewalls.
3. We suggested reviewing Cloudflare settings to ensure they are not impacting API connectivity, as the client's site traffic goes through Cloudflare.
Ultimately customer confirmed that a site's configuration within Cloudfare CDN was causing the issue.
Problem: The client was unable to see the French homepage in the sitemap using Rank Math SEO.
Solution: We discovered that the canonical URL set for the French homepage in Rank Math was different from the actual URL; it lacked the trailing slash. To resolve this, we: 1. Edited the French homepage using the WordPress editor. 2. Removed the incorrect canonical URL. 3. Allowed Rank Math to automatically generate the correct canonical URL. After these steps, the French homepage appeared in the sitemap: https://bitcoinplay.org/page-sitemap.xml.
We recommend checking if the French homepage now appears correctly in the sitemap. If this solution does not seem relevant or if the issue persists, please open a new support ticket with us.
