Problem: If you're experiencing a looping issue even after deactivating all plugins except WPML, and it seems to loop faster, the problem might be related to your .htaccess file. Solution: We recommend generating the default WordPress .htaccess file and replacing the current one with it. This change might resolve the looping issue. If the default .htaccess file resolves the issue, you should then update or modify the needed mod_headers rules accordingly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client encountered a WPML message in their WordPress dashboard asking if their main site laspeziaguide.com is a duplicate of a non-existent domain wpml.wpml.laspeziaguide.com. This message was confusing as the domain mentioned does not exist and the client had not recently created a staging site with that URL. Solution: We determined that the message was not generated by WPML but possibly by other plugins (Admin Site Enhancements or Unlimited Elements for Elementor) that check for a license. The client should verify which plugin generated the notice by following any available links in the message for more information. If the issue persists, the client should contact the support for those plugins. Additionally, we resolved the issue from our side by adjusting the organization IDs and merging them in our system, ensuring the client can continue using the Pay as you go system for translations. To prevent future issues, follow the steps outlined in the WPML documentation on handling site copies: Using Advanced Translation Editor when you move or use a copy of your site.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are experiencing issues with symbols being incorrectly inserted in Italian translations using WPML, such as unnecessary spaces and quotation marks instead of apostrophes. This problem is attributed to the translation engines, particularly Deepl, which interprets these insertions as correct grammar. Solution: We recommend using Microsoft or WPML AI for translations as these engines do not frequently exhibit this issue. We are actively working to improve our systems to gain more control over translation outputs. In the meantime, if possible, manually correct the errors in the translated content. Additionally, we have added 3000 credits to your site for testing purposes. If the problem persists, please provide temporary access (wp-admin and FTP) to your site for further investigation. Ensure to back up your site files and database before providing access, and verify that you are using the private fields for submitting sensitive information. For more details on privacy and security, please visit: Privacy and Security Policy.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
Problem: If you're experiencing issues with the primary category not being correctly represented in the Language Switcher for Spanish URLs, leading to incorrect URL structures on page load, particularly after updating to version 4.7.4, this might be due to a compatibility issue with the Only Top Category option of the Grid Post widget from the Unlimited Elements for Elementor (Premium) plugin.
Solution: First, we recommend replicating the issue on a clean installation to confirm it's a compatibility issue. Here are the steps: 1. Install Unlimited Elements for Elementor (Premium) on a clean WordPress installation with Elementor, Yoast, WPML, and all necessary WPML add-ons. 2. Create the same situation and try to replicate the issue.
Additionally, there is a workaround provided by our compatibility team: 1. Open the file
function on line 574. 3. Replace the existing code with the new code provided, which includes a WPML filter to ensure the primary category ID is correctly translated. 4. Clear Elementor's cache by going to "Elementor > Tools > Clear Files & Data" and ensure the translation is 100% complete.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with URLs and an image in the sidebar slider not translating correctly after updating WPML and Elementor. The URLs used to appear in the Advanced Translation Editor (ATE) and the image used to translate both the URL and the image itself. The client has added XML for other translations but is unsure if the same approach can be applied to the sidebar image and URL, which are managed via String Translation. Solution: We recommend translating the strings associated with the sidebar image and URL in the 'widgets' text-domain. This should resolve the issue with the translations not appearing correctly on the frontend. If you're experiencing this issue, ensure that you translate both the URL and the image source strings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are updating posts and adding new content but have noticed that images with URLs are no longer visible in the Advanced Translation Editor (ATE) for URL translation. Although images are translated in Media Translation, their URLs remain in the primary language, and this issue does not affect older posts.
Solution: We recommend adding the following XML configuration to your WPML settings under the Custom XML tab to address this issue:
After applying this XML, you should be able to see the URLs correctly in the ATE. Please complete the translation of the post and verify if the URLs are translated correctly on the front end.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
