Problem: The client reported two pending payments that needed cancellation despite having already paid. Solution: We escalated the issue to our sales department to address the pending payments. Initially, it was confirmed that pending payment invoices do not automatically delete but can be manually removed upon request. After the client confirmed the visibility of the pending payments, we instructed our sales team to proceed with the manual deletion. We then followed up to ensure that the pending payments were successfully deleted.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
