Problem: The client is experiencing an issue where the English menu is missing in the WP Admin → Appearance → Menus, despite being visible on the frontend. Additionally, the French and German menus appear outdated in the admin panel, although WPML → WP Menus Sync indicates that the menus are synchronized. Solution: 1. Perform WPML Troubleshooting Steps: - Navigate to WPML → Support → Troubleshooting in your WordPress dashboard. - Under the 'Clean up' section, click the following buttons one by one: - Synchronize posts taxonomies - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Synchronize local job IDs - Fix Terms count - Fix post assignment for translations 2. Check and Re-assign Your English Menu: - After the troubleshooting steps, go to Appearance → Menus. - Use the language switcher to select English. - If the English menu still does not appear, go to Manage Locations and assign the correct English menu. 3. Synchronize Menus for French and German: - Ensure the English menu is displayed and assigned, then go to WPML → WP Menus Sync and synchronize the French and German menus. 4. Verify Menu Item Translations: - Check that all menu items are properly translated, possibly using WPML → String Translation for custom link labels.
If these steps do not resolve the issue or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to translate the 'Table of Contents' title generated by Rank Math's TOC block on your multilingual WordPress site using WPML. Despite providing translations in WPML's String Translation and clearing all caches, the TOC title remains in English across all language versions of the site. Solution: We recommend following these steps to ensure the TOC title is translated correctly: 1. Go to WPML → String Translation. 2. Enable the option 'Look for strings while pages are rendered'. 3. Navigate to the page where untranslated strings are displayed. 4. Return to WPML → String Translation, disable the option, and verify if a new string has been registered. 5. Translate the string.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is attempting to translate the 'Table of Contents' title generated by Rank Math's TOC block on a multilingual WordPress site using WPML. Despite translating the string in WPML's String Translation and clearing all caches, the TOC title remains in English across all language versions of the site. Solution: If you're experiencing this issue, we recommend checking the following: 1. Ensure that the string 'Table of Contents' is correctly registered in WPML's String Translation. If not, you might need to manually add it. 2. Verify that there are no compatibility issues between WPML and Rank Math by checking the versions you are using against our known issues page. 3. Make sure that the language switcher is correctly configured to change languages dynamically based on the site's current language setting.
If these steps do not resolve the issue, or if the solution provided here becomes outdated or does not apply to your case, we highly recommend opening a new support ticket. Additionally, always ensure that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client needs a dedicated French (Morocco) version of their WooCommerce site with unique pricing in MAD for Moroccan visitors. They are considering using geolocation-based redirection or dynamic currency switching with WPML while using caching plugins like WP Rocket, but are concerned about compatibility issues.
Solution: We recommend using the "Currency by Location" feature of "WooCommerce Multilingual & Multi-Currency", which works with the Geolocation feature of WooCommerce. This requires a MaxMind API key, which can be set up following the guide at https://woocommerce.com/document/maxmind-geolocation-integration/. Note that this feature only works for logged-in users.
Additionally, you can use the wcml_geolocation_get_user_country filter hook to override the default geolocated country based on the billing or shipping address instead of the IP address.
If this solution does not fully address your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is planning to migrate their WordPress site from Yoast SEO to Rank Math and wants to ensure full compatibility with WPML to avoid disruptions to their multilingual content. They are using WooCommerce Multilingual for product translations and have enabled Compatibility Mode in Rank Math for WPML. The client asked several questions regarding the deactivation of WPML plugins during migration, backing up specific database tables or settings, re-synchronizing translations post-migration, potential conflicts between Rank Math and WPML, and any WPML-specific precautions to take. Solution: 1. There is no need to deactivate WPML plugins during the migration as SEO data are saved on each translated page and there should be no conflicts. 2. Once migrated to Rank Math, the SEO data should remain on the translated pages, and no adjustments to the database are necessary. 3. The client should confirm with Rank Math if the SEO metadata remains the same post-migration. If it does, no re-synchronization of translations is needed. 4. For potential conflicts between Rank Math and WPML’s multilingual SEO features, the client can check the known issues at https://wpml.org/plugin/rank-math-seo/ 5. It is recommended to back up everything before proceeding with the migration to ensure multilingual SEO data remains intact.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is planning to migrate their WordPress site from Yoast SEO to Rank Math and wants to ensure full compatibility with WPML to avoid disruptions to their multilingual content. They are using WooCommerce Multilingual for product translations and have enabled Compatibility Mode in Rank Math for WPML. They are concerned about potential conflicts during the migration and how to handle database settings and SEO metadata. Solution: We recommend keeping WPML plugins activated during the migration to avoid conflicts. There is no need to manually back up or preserve specific database tables or settings tied to WPML/Yoast integration, as our WPML SEO addon supports both Yoast SEO and Rank Math SEO. This addon will help you translate SEO data from both plugins seamlessly. Post-migration, it is not necessary to re-synchronize translations for product variations and SEO metadata, as WPML handles these automatically. There are no known conflicts between Rank Math and WPML's multilingual SEO features that require adjustments. However, we recommend consulting the Rank Math support team for specific migration steps from Yoast to Rank Math.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket with us.
Problem: The client is experiencing a 'Mismatched Price' error in Google Merchant Center due to schema markup showing USD instead of EUR for German visitors on a WooCommerce site using WPML and WooCommerce Multilingual. Despite correct frontend display of prices, the schema markup does not reflect the visitor's currency. Solution: We explained that Google uses a bot to index websites, often from the USA, which is why USD is fetched as the currency. This behavior is determined by Google and not something we can directly influence. More information on how Google handles locale-adaptive pages can be found here: Google's documentation on locale-adaptive pages.
For the issue of displaying MAD for Moroccan visitors while maintaining language-based currency settings for others, we suggested implementing a geolocation-based override. This can be achieved via custom coding using the
wcml_client_currency
hook. More details on this hook can be found here: WCML client currency hook. If custom coding is required, we recommend hiring a professional from the WPML contractors list: WPML Contractors.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
