Problem: The client is experiencing a redirect issue where a category page is incorrectly redirecting to a product page. Both the category and the product have the same slug 'sac-en-paille-marocain', which is causing the redirection. Solution: 1. Clear the website's cache, including server-side cache, to ensure no old redirects are stored. 2. Verify that no redirects are set in the Redirection plugin. 3. Change the slug of either the translated product or category to ensure they are unique. This step should resolve the conflict and stop the incorrect redirection.
If these steps do not resolve your issue, or if the information provided here becomes outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client has translated almost all products, but the images do not show on the translated product pages in French and German versions after uninstalling the WPML Media Translation plugin, despite confirmation from a WPML support agent that it was safe to remove. Solution: If the client did not use different images for the translations, then deleting the Media Translation plugin should be safe. For more information, visit WPML Media Translation documentation. We recommend going to WooCommerce → WooCommerce Multilingual & Multicurrency → Status, and clicking the troubleshooting link (/wp-admin/admin.php?page=wpml-wcml&tab=troubleshooting) to run the following options:
Sync product "gallery images"
Sync product categories
Additionally, we suggest running the "Product lookup tables" option in WooCommerce → Status → Tools. Before making any changes, please ensure to back up the database first. Updating the translation for the homepage might also help. To update the page translation, modify the original page slightly, save it, navigate to the WPML translation editor, and complete the translation. Again, please back up your database before making any changes.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
