Problem: The client is using the Testimonial Showcase plugin and is unable to see the original Dutch text when trying to translate testimonials using WPML. The issue does not occur with regular pages or posts. Solution: 1. We recommend using the String Translation module of WPML to translate the testimonials. For guidance on how to use this module, please visit String Translation documentation. 2. If the issue persists, it may be necessary to provide temporary access (WP-Admin and FTP) to a test site where the problem has been replicated so we can further investigate and make necessary configuration changes. Before providing access, ensure to back up your site using a plugin like UpdraftPlus, available at UpdraftPlus plugin.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing issues with WPML where translations are not appearing or are lost after making changes. This occurs even after using an older recommended version of WPML.
Solution: We recommend the following steps to potentially resolve the issue: 1. Update WPML to the latest version (4.7) and String Translation to 3.3.0. Follow these detailed steps: - Navigate to Plugins -> Add New -> Commercial. - Unregister WPML by clicking the unregister link. - Visit https://wpml.org/account/sites/ and delete the existing site key. - Create a new site key for your site. - Return to Plugins -> Add New -> Commercial on your website. - Click the register link and use the new site key to register. - Click "Check for updates" button to list new versions. 2. After updating, clear all caches and retry accessing the privacy page or any other page. Please ensure to take a full backup of your website and database before proceeding with these steps.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is concerned about whether it is safe to update WordPress language files when using WPML and if it will affect the translations made via WPML. Solution: We assure you that it is safe to update the WordPress language files. When you run these updates, WordPress will automatically place the new translation files in the correct folder. Moreover, if you have made any translations related to WordPress in WPML's String Translation, WPML will create a new .mo file that includes those translations.
If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us.
