Problem: When trying to update a page using Elementor, a 500 error occurs every time the publish button is hit. This error disappears when WPML and its additional plugins are deactivated. Solution: 1. Clear all caching layers. If you're using an object caching plugin or have server-level caching, clear all caches as stale or corrupted data can trigger errors. 2. Update PHP to at least version 8.2.x to avoid compatibility or performance issues. 3. Repair the WordPress database: - Add the following line to your wp-config.php file:
define('WP_ALLOW_REPAIR', true);
- Visit: https://yourdomain.com/wp-admin/maint/repair.php - Choose 'Repair Database' or 'Repair and Optimize Database'. - Remove the line from wp-config.php after completion for security. 4. Update WPML and its add-ons to the latest versions. Check under WPML → My Account → Downloads. If updates are not visible, go to Plugins → Add New → Commercial tab and click 'Check for updates'. Before proceeding, ensure you create a full database backup.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: If you're using Elementor or another default editor to translate your pages and then try to synchronize your work with the WPML Translation Editor, you might notice that the content does not appear in the WPML's translation dashboard. Solution: We recommend disabling the WPML Translation Editor for the pages or posts you are managing with Elementor. This action prevents any potential conflicts by allowing you to manage translations directly within Elementor. You can disable the WPML Translation Editor in the right sidebar of your pages or posts. For detailed instructions, please visit Using different translation editors for different pages.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
