Problem: The dropdown menu in the language selection box is only available in English on the Arabic website interface. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML >> Support >> Troubleshooting page and press the following buttons: - Clear the cache in WPML - Synchronize posts taxonomies - Remove ghost entries from the translation tables - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE - Assign translation status to duplicated content - Fix post type assignment for translations - Set language information 2. Re-save Permalinks from the Settings >> Permalinks page by pressing the Save Changes button.
This should resolve the issue and display the language switcher correctly in Arabic.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to access the Arabic version of their website, which resulted in an error. Solution: We recommend following these steps if you're experiencing a similar issue: 1. Navigate to WPML >> String Translation. 2. Search for the specific string under the 'elementor' domain. 3. Correct its translation. After these adjustments, the Arabic language pages should be accessible without any issues.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is trying to ensure that links on their sub-language website automatically include the URL for the sub-language version. They are using the Themex Pro Addon for the Consalt Theme, which lacks a wpml-config.xml file for making its widgets translatable with WPML. Specifically, the Team widget on the homepage does not automatically include the URL for the sub-language version, causing redirection to the main language version.
Solution: We modified the existing WPML custom XML configuration for the Team widget to include link fields, ensuring they are translatable. After updating the configuration, we edited the Title Link and Social Icon Link of the Team widget on the original homepage, saved the page, and updated the translation. This resolved the issue. We recommend informing the theme author about the need for a proper WPML configuration and suggest using the Multilingual Tools plugin for creating extensive configurations.
Additionally, some custom fields on the site were incorrectly set to be translatable. We advised checking these settings under WPML > Settings > Custom Field Translation and adjusting them as necessary.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client is experiencing a '502 Bad Gateway' error and long loading times when trying to access the WPML Translation Dashboard after enabling automatic translation on a development site using the Consalt theme and Elementor. Solution: 1. Increase the PHP Memory Limit to at least 256MB, preferably to 512MB. This adjustment can be made in the
wp-config.php
file or through the hosting provider's settings. 2. Temporarily pause automatic translation to reduce server load and attempt to access the dashboard. 3. If the issue persists, downgrade the PHP version to v8.1 or v8.2, update any outdated plugins or themes, and flush any existing cache. 4. Deactivate all plugins, including WPML ones, and switch to a default WordPress theme like Twenty Twenty. Then, insert the following code in the
5. After visiting the front page and allowing it to fully load, remove the code from
functions.php
. Reactivate the theme and plugins one by one to identify the culprit if the issue is resolved. 6. If problems continue, enable WordPress debug mode to identify any specific errors.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to see the 'PDF Download' tab, which is added by the 'Product Attachment for WooCommerce' plugin, on the sub language versions of their product detail pages.
Solution: 1. Ensure the product is translated by checking in WPML → Translation Dashboard under the Products section. If the product is not translated, send it for translation. 2. If the 'PDF Download' tab is specific to each product, translating the product should also translate the tab. Verify by checking the product page in the sub language after translation. 3. If the tab is managed globally, attempt to translate the tab directly through WPML → Translation Dashboard in the Tabs section. 4. For the PDF attachments, check if they are available in all languages. This might require re-attaching the file or translating the attachment title/description in WPML → String Translation. 5. Ensure any product page templates in Elementor that handle dynamic WooCommerce tabs are also translated or configured to display correctly in multiple languages. 6. After following these steps, if the 'PDF Download' tab is still missing, further investigation into whether the tab or attachments are custom per product or global, and if the PDF attachment is language-specific or shared across languages, may be necessary.
If these steps do not resolve the issue or if the information provided here becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket for personalized assistance.
Problem: The client is experiencing issues with incomplete translations of pages edited with Elementor despite having completed translations in WPML. Solution: We found that the website does not meet the minimum memory requirements for WPML, which could be causing the issue. We recommend increasing the WordPress memory limit. You can do this by adding the following lines to your wp-config.php file:
define('WP_MEMORY_LIMIT', '256M');
define('WP_MAX_MEMORY_LIMIT', '512M');
Please insert these lines just before the "/* That's all, stop editing! Happy publishing. */" line. For more details, visit Increasing memory allocated to PHP. After adjusting the memory limit, please: 1. Update the pages that were not fully translated by making a minor text edit in Elementor and saving. 2. Go to WPML > Translation Dashboard and resend those pages for auto-translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are trying to install WPML on your site using OTGS, but even though the installation process indicates 'operation complete!', WPML does not appear in the menu. Solution: This issue might be caused by a third-party plugin interfering with WPML's external communications or privileges. We recommend downloading the latest versions of the WPML plugins directly from WPML Downloads. Here, click on 'Download WPML manually', and select the plugins you need. On your website, navigate to Plugins > Add New and click on 'Upload plugin'. Complete the installation process. Ensure you have a full website backup before proceeding.
If this solution does not resolve your issue or seems outdated, please check for related known issues at known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
