Problem: After upgrading from Divi 4 to Divi 5, the client is experiencing multiple issues on their site, including changes in page layouts and background colors, and some pages not displaying at all. Solution: We recommended the client to check if the issue persists with WPML deactivated to determine if it's a WPML-related issue or a problem with Divi itself. We advised editing the affected pages to check if the layout settings such as 'Fullwidth' have been altered. Additionally, we highlighted an ongoing compatibility issue between Divi 5 and WPML, as Divi 5 is still in its alpha phase and undergoing updates. We provided a link to our errata page for more details and possible workarounds: https://wpml.org/errata/divi-5-wpml-compatibility-while-new-features-are-being-released/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was experiencing layout changes when switching languages on their website, specifically from Dutch to English on a particular page.
Solution: We reviewed the page in the Translation Editor and confirmed that the translations were correct. The issue was identified as being caused by HTML output, particularly the use of
<br>
tags that were breaking the layout. We advised the client to open the page with the layout issue directly and switch to the "Text" mode in the affected section to remove all unnecessary HTML formatting. We also provided links to documentation on HTML markers to assist the client in making these changes without breaking the HTML structure.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our forum: https://wpml.org/forums/forum/english-support/.
