Problem: The client was experiencing an issue where attempting to translate a new post would redirect them to the Translation Queue page instead of going straight to the Advanced Translation Editor. This problem was inconsistent, sometimes resolved by deactivating and reactivating plugins, but would reoccur. The client suspected database issues based on past experiences.
Solution: 1. We recommended updating WPML and all other plugins to the latest versions, ensuring a full backup of the website before making any updates. 2. We suggested testing the issue in a minimal setup by using a default WP theme, keeping only WPML plugins active, and disabling all other plugins to check for conflicts. 3. We advised clearing the browser's cache and provided steps for WPML database cleanup/optimization: - Go to WPML -> Support -> Troubleshoot link - Go to "Clean up" section and click the following buttons: -- Clean the cache in WPML -- Remove ghost entries from the translation tables -- Fix element_type collation -- Fix WPML tables collation 4. We identified a potential conflict with the "Speed Optimizer" plugin and suggested using only one caching plugin to avoid conflicts, recommending checking the list of WPML compatible cache plugins at https://wpml.org/plugin-functionality/caching/.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.
