Problem: The client is experiencing an issue with database bloat that was supposed to be resolved in WPML version 4.8, but the problem persists and seems to have worsened. The client is also concerned about the focus on new features over resolving existing issues. Solution: We advised the client to refer back to the original ticket where this issue was escalated, as it is still open and monitored by our second-tier support and developers. The resolution of the database bloat issue was postponed to a later version (4.9) due to its complexity and the need for further work and testing. We encouraged the client to continue the discussion in the existing ticket to keep all relevant information in one place and ensure proper tracking.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problem: The client is concerned about the high percentage of autoload data related to WPML in their database, questioning the necessity of autoloading certain entries like 'otgs-installer-log' and '_wcml_settings', and expressing concerns about the overall impact on website performance. Solution: We explained that the autoload entries are essential for WPML's functionality and should not be disabled. Although we are continuously working on performance improvements, these entries must remain as they are for now. We clarified that the size of these entries, such as 'icl_sitepress_settings', is relatively small (approximately 3.6 KB) and typical for plugins storing extensive settings. We suggested that the client tests their website's performance with and without WPML using tools like Page Load Time to gauge the actual impact. Additionally, we referenced a similar case discussed in our forums which might provide further insights: WPML forum discussion.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
