Problem: You are experiencing an issue where the flags disappear when switching to the Greek language on your site after migrating to a new host. Solution: The problem was caused by the 'Speed Optimizer' plugin, specifically the 'Lazy Load Media' option. To resolve this, we recommend deactivating the plugin or disabling the 'Lazy Load Media' option under Speed Optimizer >> Media. If you need to keep the Lazy Load Media option enabled, try excluding WPML flag images from lazy loading. If this method does not work, consider contacting the Speed Optimizer plugin author for further guidance on excluding specific images.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing an issue where attempting to switch the administration language from Greek to English in the WordPress backend redirects them to the frontend without admin access. Despite following the instructions provided by WPML, the issue persists, and attempts to resolve it through cPanel result in the need to restore from a backup. Solution: We recommend disabling all WPML plugins to determine if the problem is related to WPML or another cause. If the issue persists after disabling WPML plugins, it suggests that the problem lies elsewhere. In such a case, we advise the client to check for conflicts with other plugins or the theme.
Please note that the solution provided might be outdated or not applicable to your specific case. If the issue remains unresolved, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client needs to set the backend language to English while keeping the frontend default language as Greek for the end users.
Solution: We recommend checking our guide on how to set the WordPress administration language independently of the frontend language. You can find detailed instructions here: Setting the WordPress Administration Language.
Please note that the solution provided might be outdated or not applicable to your case. If after following the guide, you're still facing issues, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
