Problem: The client developed a website using the WPResidence theme and translated it using WPML. In the English version, the 'RENTAL' filter does not show any properties even though some are linked to this filter. Properties appear after re-selecting the filter. Solution: We recommend the following steps to resolve the issue: 1) Ensure you have a full site backup. 2) Upgrade to the latest version of the WPResidence theme (4.22.2). For more details on the change log, visit WPResidence Change Log. 3) Navigate to WPML>>Support page, and click on the Troubleshooting link. On the Troubleshooting page, perform the following actions in the *Clean up* section, waiting for confirmation after each: - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix WPML tables collation - Assign translation status to duplicated content - Fix terms count - Fix post type assignment - Cleanup and optimize string tables 4) Clear all types of caches. 5) Visit Settings>>Permalinks and resave it. Additionally, check for compatibility conflicts by: a) Ensuring your site is backed up. b) Temporarily switching to the WPResidence parent theme. c) Deactivating all non-WPML related plugins and checking if the issue persists. d) If the issue is resolved, reactivate the plugins in groups of three or four to identify any conflicts. e) Switch back to the original theme.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML Support Forum for further assistance.
Problem: The client is unable to translate the 'Place to live' properties category elements using WPML in the WP Residence theme. Despite translating other categories, this specific one does not show translations for elements like Sea, Mountain, and Provence. Solution: We enabled translations for the 'Lieu de vie (property_county_state)' in the WPML settings. We recommend the client to now try adding translations by navigating to the taxonomy translation page for 'property_county_state'. This can be done by accessing the WPML translation management section within their WordPress admin.
If this solution does not resolve the issue or seems outdated, we advise checking the related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. Should further assistance be needed, please open a new support ticket.
