Problem: The client was charged for 600,000 credits for translating products and pages into German, despite the total word count being about 130,000. Additionally, many products were still not translated. Solution: We have resent some products to translations, and they are now completed. You can check the report on credit usage for each translation job by navigating to WPML --> Translation Management --> Tools. We also identified that the issue was related to an incorrect word count in WPML version 4.7.6. We recommend upgrading to the WPML 4.8 beta version, which ensures accurate word count calculations. As compensation, we have added 487,584 credits to your account, reducing your payable credits to 437,212.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed. For further assistance, you can contact us through the WPML support forum.
