Problem: You are trying to verify the word count for your products using WPML and found that the total word count seems excessively high. You have around 350 products, each with approximately 1,000 characters of text, but WPML estimates the total word count to be around 500,000 words. You followed the steps: WPML → Translation Management → Translation Dashboard, selected all products, and clicked 'Recalculate word count'.
Solution: WPML includes a built-in translation memory that automatically reuses existing translations for repeated text segments, which helps reduce translation costs by avoiding charges for content that has already been translated. You need to translate at least one product that contains the product category description in question and complete the translation. After that, WPML will reuse this translation automatically for other products containing the exact same text, so you won’t be charged again for the same segment. However, if a product has a different category description, it will be treated as new content and translated separately. For more details, visit how WPML keeps track of your translations.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was charged for 600,000 credits for translating products and pages into German, despite the total word count being about 130,000. Additionally, many products were still not translated. Solution: We have resent some products to translations, and they are now completed. You can check the report on credit usage for each translation job by navigating to WPML --> Translation Management --> Tools. We also identified that the issue was related to an incorrect word count in WPML version 4.7.6. We recommend upgrading to the WPML 4.8 beta version, which ensures accurate word count calculations. As compensation, we have added 487,584 credits to your account, reducing your payable credits to 437,212.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed. For further assistance, you can contact us through the WPML support forum.
