Problem: You are trying to translate a page into English but cannot see the English translation option, only the French version is available. Solution: If you're experiencing this issue, it might be related to the Object Cache Pro plugin, which has known compatibility issues with WPML. We recommend checking the specific errata page for more details: https://wpml.org/errata/object-cache-pro-various-issues/. Additionally, a workaround that could resolve the issue is available here: https://wpml.org/forums/topic/object-cache-pro-causing-wpml-issues/page/2/#post-14302565. Please ensure to back up your database before implementing any changes.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate an English page but the 'Edit Translation' option is not available, and the English page is displaying in French. Solution: We have identified that you have selected 'WordPress Editor' for your translations. To access the 'Edit Translation' option, you need to switch to the WPML Translation Editor. This change should resolve the issue of the missing 'Edit Translation' button and ensure the correct language display for your page.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You've updated text and carousel images in the French version of several Divi layouts, but these changes are not reflected in the English translation. Additionally, changes to the tab order in the Divi layouts are not updated in the English version. Solution: We recommend checking the translation status of the updated sections in your Divi layouts. Please visit the following URLs to ensure that the sections containing these strings are translated:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problème : Vous tentez de traduire des variations de produits. En français, cela fonctionne parfaitement, mais en anglais, les produits apparaissent sans variations. Aucun sélecteur de variation n'est visible sur la page anglaise du produit. Solution : 1. Assurez-vous que chaque variation de produit ait son propre SKU. Par exemple, ajoutez les SKUs 12001-1 et 12001-2 pour les variations françaises. 2. Ouvrez la traduction du produit dans l'éditeur WordPress. 3. Dans la barre latérale à droite, section "Langue", choisissez "Ceci est la traduction de: VIDE" pour détacher la traduction de l'original. 4. Cliquez sur "Connecter les traductions" et choisissez le produit en français, en vous assurant de décocher la case qui rend l'anglais langue source. Cela permet de reconnecter la traduction avec la source française et de re-synchroniser tous les champs correctement. Pour plus de détails, consultez la documentation sur comment déconnecter les traductions.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: If you're trying to manage translations and encounter an empty page when accessing the WPML > Translations page, it might be due to a stuck translation job. Solution: We recommend checking for any old or stuck translation jobs at WPML > Translation Management > Jobs. In this specific case, we identified and resolved an issue with a translation job from March 2024 that was causing the problem. You should now be able to access the WPML > Translations page without issues.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client needed help translating Fluentform, noting that it seemed incompatible with WPML. Solution: We recommend trying the operation again as we have implemented a temporary workaround that should now allow Fluentform to work with WPML.
Add this to WPML > Settings > Custom XML Configuration and re-translate the page. Add correct translated form ID.
If you're still experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the solution provided here becomes irrelevant or does not resolve your issue, please do not hesitate to open a new support ticket. You can do so at WPML support forum.
