The client is experiencing an issue where Page Title Background images are not appearing in the German version of their website after using WPML for translations.
Solution:
We recommend the following steps to resolve the issue: 1) Ensure you have a full site backup. 2) Upgrade to the latest version of your theme. 3) Open the English version of the page for editing and select the
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option for the custom fields related to the images. 4) Apply these changes and update the page after making a minor edit to refresh the settings. 5) Update the translation. For more detailed guidance on translating custom fields, please visit Translating Custom Fields documentation.
Additionally, enable the Show "Multilingual Content Setup" meta box option in the WPML>>Settings page temporary for better management of multilingual content.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client is experiencing PHP errors with the Advanced Posts widget from PowerPack on their multilingual WordPress site using WPML. The errors occur only in the German version, suggesting an issue related to WPML. Solution: We confirmed that PowerPack Lite for Elementor is compatible with WPML and there are no reported issues currently. We asked the client if the issue appeared after updating WPML to version 4.7.3 and whether the problem persists if the German page is retranslated from scratch. We also provided a sandbox environment for the client to replicate the issue by following these steps: 1. Access the provided sandbox link. 2. Download and activate PowerPack Lite for Elementor. 3. Create a page using the Advanced Posts widget. 4. Translate the page and save the changes. We asked the client to check if the problem reoccurs in this controlled environment.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact our support forum at WPML support forum.
Problem: The client reported that two of their multilingual URLs set up using WPML on their WordPress site suddenly became non-functional, displaying an 'SSL handshake failed Error code 525'. However, one URL remained operational. Despite the SSL certificates passing tests on ssllabs.com, the issue persisted. Solution: We analyzed the situation and determined that the issue was not related to WPML. The 'SSL handshake failed' error indicates that Cloudflare could not establish a secure connection with the origin server. We recommended: 1. Verifying that the origin server has a valid SSL certificate installed and is correctly configured to serve HTTPS traffic. 2. Ensuring that the SSL/TLS settings in Cloudflare match the setup on the server (e.g., Full vs. Full (Strict)). 3. Contacting Cloudflare support for further assistance to identify where the connection is failing.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket at WPML support forum.
