Problem: The client's multilingual e-commerce website was experiencing 404 errors specifically with English category URLs, while other languages and page types functioned normally. The issue was suspected to be related to WPML's management of rewrite rules and permalink settings. Solution: We identified that the slug for the product category in English was set to 'category', which is a reserved term in WordPress. To resolve this, we changed the slug in Settings -> Permalinks to 'categoria-prodoto' and updated the translations accordingly. We asked the client to confirm if this change resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues and verifying that you have the latest versions of themes and plugins installed. If the problem persists, please open a new support ticket.
