Problem: The client is experiencing an issue where the hreflang links are pointing to the wrong domain on their multilingual sites, specifically the Swedish links are incorrect, pointing to .de and .com instead of .se. Despite having the WPML SEO addon installed and ensuring all plugins are updated, the issue persists. Solution: We identified that the problem stems from the code in the wp-config.php file, which uses
$_SERVER['HTTP_HOST']
to define WP_SITEURL and WP_HOME. This can lead to incorrect domain references because it depends on the main site defined in the server configuration. We recommend modifying this code to avoid reliance on
$_SERVER['HTTP_HOST']
, or alternatively, contacting your hosting provider to address this configuration issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported that the featured image and attribute images were not displaying on the translated version of a WooCommerce product, although they appeared correctly in the original version.
Solution: We identified two separate issues causing the image display problems:
1) For the product images: - Open the product for editing in the default language. - Switch to Croatian from the top admin bar to load the translation within the WordPress editor. - Add or update the product images (featured and gallery) and then update.
2) For the variation images:
- First, we adjusted a setting in WPML -> Settings -> Custom Term Meta Translation for the field "st-image-swatch" from 'don't translate' to 'Copy'.
- Navigate to Products -> Attributes in the default language. - Click "Configure terms" for the attribute "Barva". - After loading the terms, switch to Croatian from the top admin bar. - Click "Quick edit" for a term missing the image. - Simply click "Update Barva" without making any changes to the term. Repeat the last two steps for each term needing this fix.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problema: Se stai riscontrando problemi con la visibilità dei campi customizzati in italiano (lingua default) dopo aver tentato di attivare le traduzioni con WPML e ACF, e non riesci a compilare questi campi quando crei un nuovo articolo, il problema potrebbe essere legato alla cache. Soluzione: Ti consigliamo di svuotare la cache del tuo sito. Questo può risolvere il problema di visibilità e accessibilità dei campi nelle diverse lingue. Se il problema persiste, potrebbe essere utile verificare le impostazioni di traduzione per i gruppi di campi in ACF. Assicurati che le impostazioni siano corrette per il tuo caso specifico, ad esempio se hai scelto di avere 'stessi campi tra le lingue', 'campi diversi' o 'esperto'. Se questa soluzione non risolve il problema o se le informazioni sembrano non aggiornate o non applicabili al tuo caso, ti consigliamo di visitare la pagina dei problemi noti e di verificare che tu abbia installato le versioni più recenti dei temi e dei plugin. Se necessario, non esitare a aprire un nuovo ticket di supporto.
Problema: Después de migrar el sitio web a un nuevo hosting, se presenta un error 500 al cambiar de idioma en las versiones en inglés e italiano, causando un bucle de redirecciones internas. El hosting sugiere que el problema podría estar en la configuración del archivo ".htaccess". Solución: Si estás experimentando este problema después de una migración, es probable que no sea causado directamente por WPML, sino por una configuración en el sitio migrado. Te recomendamos seguir los pasos de nuestra guía para identificar y resolver problemas de configuración del archivo ".htaccess" en https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/.
Si esta solución no resuelve tu problema o si la información parece desactualizada o no aplicable a tu caso, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para más asistencia, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: You are trying to translate the intake forms on your site into Spanish, but despite purchasing additional translation credits, the forms remain in English. Solution: If you're experiencing this issue, it's likely because the intake forms are managed by a third-party service. We recommend checking with the service provider to see if they offer options to translate or create separate forms for each language. Then, you can integrate these forms accordingly on your site. Additionally, ensure that your website setup is optimized for translations by providing us with debug information. You can find instructions on how to provide this information here: https://wpml.org/faq/provide-debug-information-faster-support/ For more initial troubleshooting steps, please visit: https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ For details on privacy and security when providing debug information, see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client was experiencing slow page load times on their WooCommerce site and was unsure about the necessity of the 'make it multilingual with ID' feature for their theme. They also encountered a PHP error related to the theme triggering a function incorrectly, which could affect WPML String Translation performance.
Solution: 1. We adjusted the WPML settings for 'product_variation' post type to 'Translatable - only show translated items' to ensure global product attributes can be translated. 2. We recommended running the troubleshooting options available under WooCommerce > WooCommerce Multilingual & Multi-Currency > Status > Troubleshooting to help improve site performance. 3. We deactivated the unsupported 'WPML All Import' addon and suggested removing unnecessary plugins. 4. We identified a PHP error caused by the theme related to the premature loading of text domains. We advised reporting this to the Porto Support Team and provided a link to further information on this issue: https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/ 5. We tested the site with a default theme, which significantly improved the load time, suggesting the theme might be a contributing factor to the performance issues.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at our support forum.
Problem: If you're experiencing issues where translated product pages lead to a '404 Not Found' page instead of displaying correctly in other markets, it might be due to a conflict with a specific plugin. Solution: We recommend deactivating the 'Permalink Manager for WooCommerce' plugin to resolve this issue. After deactivation, the translated products should display correctly. If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so here: WPML support forum.
