The client is experiencing an issue where Page Title Background images are not appearing in the German version of their website after using WPML for translations.
Solution:
We recommend the following steps to resolve the issue: 1) Ensure you have a full site backup. 2) Upgrade to the latest version of your theme. 3) Open the English version of the page for editing and select the
*Copy*
option for the custom fields related to the images. 4) Apply these changes and update the page after making a minor edit to refresh the settings. 5) Update the translation. For more detailed guidance on translating custom fields, please visit Translating Custom Fields documentation.
Additionally, enable the Show "Multilingual Content Setup" meta box option in the WPML>>Settings page temporary for better management of multilingual content.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client is experiencing PHP errors with the Advanced Posts widget from PowerPack on their multilingual WordPress site using WPML. The errors occur only in the German version, suggesting an issue related to WPML. Solution: We confirmed that PowerPack Lite for Elementor is compatible with WPML and there are no reported issues currently. We asked the client if the issue appeared after updating WPML to version 4.7.3 and whether the problem persists if the German page is retranslated from scratch. We also provided a sandbox environment for the client to replicate the issue by following these steps: 1. Access the provided sandbox link. 2. Download and activate PowerPack Lite for Elementor. 3. Create a page using the Advanced Posts widget. 4. Translate the page and save the changes. We asked the client to check if the problem reoccurs in this controlled environment.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact our support forum at WPML support forum.
Problem: The client reported that two of their multilingual URLs set up using WPML on their WordPress site suddenly became non-functional, displaying an 'SSL handshake failed Error code 525'. However, one URL remained operational. Despite the SSL certificates passing tests on ssllabs.com, the issue persisted. Solution: We analyzed the situation and determined that the issue was not related to WPML. The 'SSL handshake failed' error indicates that Cloudflare could not establish a secure connection with the origin server. We recommended: 1. Verifying that the origin server has a valid SSL certificate installed and is correctly configured to serve HTTPS traffic. 2. Ensuring that the SSL/TLS settings in Cloudflare match the setup on the server (e.g., Full vs. Full (Strict)). 3. Contacting Cloudflare support for further assistance to identify where the connection is failing.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing a black screen with a 'get Adobe Flash Player' message when switching to English after changing the default language on your website, it might be due to a folder conflict. Solution: We recommend checking your website's directory for a folder named 'en'. This folder could be causing the issue by interfering with the language switch functionality. You should either delete this folder or rename it. For instance, renaming it to 'en-old' might resolve the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Wenn Sie feststellen, dass Bilder auf Ihrer Webseite in der Standardsprache Deutsch nicht korrekt laden und als fehlendes Bild angezeigt werden, während sie in einer anderen Sprache wie Englisch ohne Probleme funktionieren, könnte dies auf serverseitige Konfigurationsprobleme zurückzuführen sein. Solution: Wir empfehlen Ihnen, die Dateiberechtigungen im Verzeichnis
/wp-content/uploads/
zu überprüfen. Ordner sollten typischerweise auf
755
und Dateien auf
644
gesetzt sein. Überprüfen Sie auch den Eigentümer der Dateien, der meist
www-data
oder ein anderer Webserver-User sein sollte. Stellen Sie sicher, dass keine
.htaccess
-Regel, ein Sicherheits-Plugin oder ein Servermodul wie ModSecurity den Zugriff blockiert. Wenn ein Hotlink-Schutz aktiv ist, stellen Sie sicher, dass sowohl
destary.com
als auch
www.destary.com
erlaubt sind. Zum CORS-Fehler bei den Schriftarten: Es könnte hilfreich sein, nur eine Domain zu verwenden (entweder mit oder ohne
www
) und alle URLs konsistent anzupassen. Alternativ können Sie CORS auf Serverebene erlauben, indem Sie den entsprechenden Code in Ihre .htaccess-Datei einfügen. Falls ein CDN wie Cloudflare im Einsatz ist, prüfen Sie, ob dort CORS-Header entfernt oder fehlerhaft gecached werden.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihren Fall zutreffend ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen.
Problem: The client was experiencing issues with the WPML Media Translation plugin where images uploaded while editing in different languages were not being associated correctly with those languages. Solution: We clarified that when using the WPML plugin, any images uploaded while editing a page are automatically associated with the language currently being used. For instance, if you're editing the Spanish version of a page, any image uploaded during this session will initially be linked to Spanish. You can then translate this image into other languages as needed. Similarly, images uploaded while editing the English version will be associated with English. This feature helps WPML determine the original language of media files.
If you're experiencing this issue, we recommend checking that you are uploading images in the correct language context. If the problem persists, please replicate the issue on our staging site here: WPML Media Staging Site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket for further assistance here.
Problem: If you're using WPML with WooCommerce and have enabled automatic translation, you might encounter an issue where duplicating a published WooCommerce product causes it to start translating immediately, even though you want the duplicated product to remain as 'drafts' and not be translated until it is published. Solution: Currently, there isn't a direct option in WPML to prevent automatic translation for duplicated products that are still in 'draft' status. A potential workaround is to disable automatic translation for the product post type until the product is ready to be published. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need more personalized assistance, please do not hesitate to open a new support ticket at WPML support forum.
