Problem: The client was experiencing issues with a stuck translation queue and recurring problems with an Arabic translation page. Additionally, they needed to reactivate the 'Nested Elements' option in Elementor, which was essential for their design but previously caused issues. Solution: For the Arabic translation page, the issue was resolved by deleting the problematic sample page. To address the stuck translations in the queue, our supporter manually fixed this in the database. Regarding the 'Nested Elements' option in Elementor, we recommended reactivating it and applying the workaround mentioned in the previous support ticket to avoid further issues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with Arabic translations on their website, specifically on pages like Hair Transplant, Weight Loss and Bariatrics, Before and After Gallery, and About Us. Despite following WPML documentation, several pages displayed incorrect translations, and 92 translations were stuck in the queue. Solution: We discovered that the issue was due to the use of an Elementor single page template in Arabic that was not used in English, leading to content discrepancies. We resolved the problem by trashing the Elementor single page template for both languages, ensuring consistent content display across languages. If you're experiencing similar issues, we recommend checking if different templates are used across different language versions of your pages and ensuring consistency.
This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
