Problem: The client purchased WPML credits which did not appear in Translation Management > tools. After unlinking the site, the client was unable to reconnect it. Solution: To resolve the issue of reconnecting your site and ensuring your purchased WPML credits appear, make sure that WPML is registered inside WordPress. In case you migrated the site to a different server or changed the site URL or domain provider, please follow these steps: 1. Visit https://wpml.org/de/account/websites/ 2. If your site URL is already registered, delete it from the list. 3. Re-enter the site URL to generate a new site key. 4. Click on "Show key" and copy the new site key. 5. Go to Plugins > Install > Commercial (tab) and enter the key to re-register WPML. If WPML is still registered, de-register it first. These steps should help reconnect your site and display your purchased credits. If the problem persists, or if these steps become outdated or do not apply to your case, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
