Problem: The client is experiencing an issue where the dialog for fixing translation credits opens and closes immediately with no result. Despite the site being fully functional and translations intact, the credits are not syncing, and it prevents new content translation. Solution: 1. Ensure the site has 45904 credits available by flushing any cache memory. 2. Unregister the site, create a new site key, and register the site again. 3. If the problem persists, follow these troubleshooting steps: - Create a full site backup. - Update any outdated plugins or themes. - Flush any cache memory. - Deactivate all plugins, including WPML ones. - Activate a default WordPress theme, like Twenty Twenty. - Reactivate the WPML plugins. - Check if the issue is resolved. - If resolved, reactivate the theme and then other plugins one by one to identify the conflicting plugin.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
