Problem: The client mistakenly used automatic translation credits to translate their website into Chinese (Traditional) instead of Chinese (Simplified), which was the intended target language. The translations in Traditional Chinese are not being used and were generated only due to this language selection error. Solution: We reviewed the issue and calculated the misused credits, which totaled 39,120. We have added these credits back to the client's WPML.org account. Please note that this is not a standard practice as used credits cannot normally be refunded. However, we made an exception in this case to assist the client.
If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
