Problem: The client is experiencing an issue where the WPML string translation stopped working after migrating their site to EKS (Amazon). The site is running on PHP version 8.3, and all plugins were updated. Despite troubleshooting, only a complete reset of the plugin seemed to work. Solution: We recommend the following steps to resolve the issue: 1. Create a full site backup. 2. Downgrade the PHP version to v8.2. 3. Update any outdated plugins or themes. 4. Flush any cache memory that might exist. 5. Activate the WordPress debug mode by following the steps described in this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ 6. Activate the String Translation plugin. 7. Check if there is any fatal error in the debug.log file located within the wp-content folder.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
