Problem: The client was trying to activate the WPML plugin but encountered multiple WordPress database errors indicating that certain tables did not exist. Additionally, the client was unable to access the WPML setup page. Solution: 1. We recommended removing the 'icl_sitepress_settings' and the 'WPML(setup)' options from the 'wp_options' DB table to allow for a fresh setup of WPML, as these entries should be recreated during the setup wizard or upon activating WPML. 2. We asked the client to install the WP phpMyAdmin plugin to facilitate this process. 3. After the client installed the plugin, we performed a complete reset of WPML and uploaded a fresh copy of WPML version 4.7.3. This resolved the issues, and the client was then able to successfully set up WPML.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
