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Problem:
The client was unable to translate a page and product using WPML due to an operational issue with Amazon Web Services (AWS) that impacted several key services, including those used by WPML.
Solution:
We monitored the situation closely after identifying that the issue was due to an AWS outage affecting services in the N. Virginia region. Once AWS services were restored, we informed the client that they should attempt to resend the content for translation. If you're experiencing this issue, we recommend checking the AWS service health status here: https://health.aws.amazon.com/health/status

Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.