Problem: The client is using the Unlimited Elements Post Grid in Elementor to display posts via Manual Selection. In the primary language, adding Post IDs or Post Names works correctly, but these do not display in the Advanced Translation Editor (ATE) for translation, causing no posts to display in the second language. Editing the post in the second language and adding Italian post IDs or Post Names works until the ATE is accessed again, after which the posts revert to English Post IDs or Titles. Solution: We recommend inserting the following custom PHP code into your theme's functions.php file to ensure that post IDs are correctly translated and maintained across language changes:
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your setup, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client is experiencing an issue where unrelated SEO meta fields are appearing in the Advanced Translation Editor (ATE) when translating Elementor Templates. This happens specifically when a template is created from a section within a page or post, where SEO meta fields are included. Solution: 1. If you're experiencing this issue, first check if the SEO meta fields are necessary for your translation. If they are not, you can set them to 'Don't Translate' by following these steps: - Go to WPML > Settings and scroll to the Custom Field Translation section. - Click on Show System Fields. - Search for 'seopress' in the search box. - Set the translation preference for the fields you don’t want to see in the Translation Editor to 'Don’t Translate' and save the changes. 2. If the fields are appearing because they were included in a template created from a page or post, you can remove them directly in the Elementor editor before translating. For guidance on removing these fields, please refer to this guide.
If the solution provided here does not resolve your issue or seems irrelevant due to updates or differences in your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is experiencing issues with widgets not displaying correctly after translating their site from English to Italian. They have tried adjusting settings for Custom fields, Post Types, and Taxonomies translations but have not seen any improvements.
Solution: We recommend the following steps to address the widget display issues: 1. Navigate to Directory Listing -> Directory Builder. 2. Change the language to Italian using the top admin bar. 3. Check the translated builder. 4. Translate the Form fields. 5. Save your changes. 6. Translate one listing to Italian. 7. Clear the site's cache and then verify if the issue is resolved.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client was experiencing issues after translating taxonomies using WPML, including the creation of an unwanted directory in Italian.
Solution: We explained that the 'General' type directory is a default feature from the Directorist plugin and cannot be deleted. This information is available in the Directorist documentation: Directorist documentation.
We also clarified that the Italian directory might have been created because WPML was initially set to Italian, but this should not cause issues if the directory type is not being used.
If you're experiencing similar issues, we recommend checking the documentation for the plugin you're using and ensuring that WPML was set up correctly. If you need to un-translate taxonomies to troubleshoot, you can do so by going to the WPML translation management and selecting the taxonomies you wish to revert.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us: WPML support forum.
Problem: After translating taxonomies for categories, listing directory, and events categories, selecting the second language results in all pages being blank. Solution: We have identified that the issue is related to the custom code in your child theme. We recommend consulting with the developer who added the custom code, as we are unable to provide support for custom code according to our support policy. When we tested with the parent theme, everything worked correctly, indicating that the problem lies within the child theme's customizations.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
