Problem: The client needed to synchronize the status of products, such as draft status, across multiple websites. The provided plugin only worked for products whose status changed after the plugin's installation, not for those changed before.
Solution: 1. We recommended adding the following code to the
wp-config.php
file, above the line
/* That's all, stop editing! Happy publishing. */
, to synchronize the status of the "product" post type:
2. We also suggested using the bulk edit feature to update the status of many products at once. It's important to note that the status sync will only occur when the original product is updated.
Please be aware that this solution might be irrelevant if it's outdated or not applicable to your specific case. If the provided solution does not resolve your issue, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can reach our support forum here.
Problem: The client is trying to connect multiple websites using WPML and manage a single invoice/payment for automatic translation services. They are concerned about losing translated data when following the steps to merge sites with active accounts.
Solution: 1. We recommend checking our guide on managing Automatic Translation Subscription for Multiple Sites for detailed instructions. 2. To merge sites, follow these steps: - Cancel the automatic translation account on one of the sites through WPML -> Translation Management -> Tools. - Wait approximately one hour for the charge to be triggered for the canceled account. - Pay the final invoice for the canceled account. - Obtain the migration code from the site with the canceled account and enter it into the site with the active account. 3. Cancelling an account will not result in the loss of completed translations or Translation Memory. 4. However, it will set the account status to cancelled, prevent future charges, disable automatic translations, and cancel ongoing translation jobs.
Problem: The client is experiencing an issue where after duplicating a product and changing its information, the WPML translation editor does not open for the new product. Instead, it opens the old product's translation page. Solution: 1. Ensure that you are using the WPML Translation Editor rather than the WordPress editor. When you click on the translation icon, it should open the WPML Translation Editor. 2. If you are using the WordPress editor, switch to the WPML Translation Editor. You can do this by editing the original product in the default language (Lithuanian in this case) and then using the Advanced Translation Editor for translations. 3. Refer to the documentation on using different translation editors for different pages for further guidance.
If this solution does not seem relevant to your issue, please open a new support ticket with us and we will be happy to assist you further.
