Problem: The client is experiencing 403 errors when saving articles in the WordPress editor, specifically in the default language (French). The issue does not occur in secondary languages (English, Indian English) and persists even after deactivating WPML and security plugins, clearing cache, and synchronizing. Solution: We recommend testing in a normal browser window (not incognito) by following these steps: 1. Temporarily disable all browser extensions, especially ad blockers, privacy/security extensions, or cookie managers. After disabling, reload the editor and test again. If the issue resolves, re-enable the extensions one by one to identify the problematic one. 2. If the issue persists, clear the site data for your website in Chrome by navigating to Settings → Privacy and security → Site settings → View permissions and data stored across sites, then search for your site and remove all stored data. 3. Ensure that cookies are allowed for your site and that no browser-level settings are blocking them.
If these steps resolve the issue, please inform us which action was effective. We can then provide specific advice on the necessary configurations to prevent future occurrences.
If the solution provided here does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client was experiencing multiple issues with the WPML Media Translation plugin. They were unable to save image translations, assign different images for different languages, or save metadata per language. Additionally, the search function within the Media Translation menu was not working, and many strange files were being generated. There were also problems with widget detection and translation, incorrect language assignments, and alt text not being translated correctly for images within articles.
Solution: We addressed the issues step-by-step, starting with the widget problems by ensuring cookies were enabled, which resolved the widget display issue. For the media translation issues, we recommended updating the plugins and themes to the latest versions and checking for plugin conflicts. We also suggested manually updating the alt text for images within articles through the Media Translation feature or directly in the translated post. For unresolved issues or discrepancies in functionality, we advised the client to manually handle the translations or consider custom development.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
