marcelv-42

Problem:
You are trying to translate new pages, but the tool in the backend indicates that you have no credits left, although your dashboard shows over 100,000 credits available.
Solution:
This issue might occur if you have uninstalled/reset WPML or reinstalled/set up WordPress from scratch, which generates a new automatic translation account ID, leaving the credits in the old account. Here's how you can resolve this:
1. Visit https://wpml.org/account and use the "add/remove credits" button to move the credits back to your WPML.org account.
2. Then, go to https://wpml.org/account/sites/, remove the current site key, and generate a new one.
3. In your website's backend, navigate to Plugins > Add new > Commercial, unregister WPML from the old key, and re-register it with the new key.
4. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.