Problem: If you're experiencing issues where emojis in your WooCommerce product descriptions are not being translated or displayed correctly in Portuguese (PT), while they work perfectly in other languages like Spanish, German, and French, this might be due to a known issue. Solution: We have identified that this problem occurs in the Automatic Translation Editor (ATE) when using the DeepL engine for translations from English to Portuguese (pt-PT). Our developers are aware of this and a fix is expected soon. In the meantime, if you need an immediate solution, we recommend switching the pt-PT fallback translation engine to either Microsoft or PTC. This change should prevent emojis from being dropped during translation. You will need to retranslate the affected content to see the changes.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client manually installed the WPML Multilingual & Multicurrency for WooCommerce plugin, which is updated to version 5.5.3. However, the plugin appears as 'Not installed' in WPML and the WordPress support panel, causing issues with product variation translations and missing WPML features like the 'Multilingual e-commerce' menu. Solution: We recommend deactivating all plugins except for WPML to check for conflicts. This should be done in small batches, about 10 at a time, to ensure that any settings causing the issue are reset. After deactivating and reactivating, the variations should appear as expected. It is crucial to always have a backup before performing these steps. Additionally, always clear all caches after publishing a product and its translations to prevent similar issues. If the problem persists, please visit our support forum at https://wpml.org/forums/ for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket.
