Problem:
After activating WPML, the client's Elementor editor is not loading. The issue seems to be related to some user capabilities, because they were able to make it work with a new user created for us for testing.
Solution:
There's no solid solution or reason could be found, because existing users had correct capabilities when investigated. But we suggested following workarounds:
A. Create a new admin user and use that for managing the site.
Or
B. Ensure all users have their first and last names filled in their profiles.
- Add the user as a translator in WPML under WPML -> Translation Management -> Translators. If a translator already exists, remove them and add them again with the correct language pairs, ensuring their profile is complete.
Or
C. Follow the solution provided in this support thread, adjusting the user ID as necessary for the user experiencing the issue.
If this solution does not seem relevant to your situation, please open a new support ticket with us for further assistance.
