Problem: The client reported that their website was experiencing 404 errors on all pages except the homepage. They discovered a rewrite base had been set to their domain with an additional language path, which they had not configured themselves, and wondered if WPML could have caused this change. Solution: We informed the client that WPML does not cause such issues. Instead, it is likely due to third-party plugins that call the flush_rewrite_rules(true) function too frequently, leading to the .htaccess file being overwritten. We recommended the client to: 1. Follow the instructions in our documentation to prevent .htaccess from being overwritten: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/ 2. Re-save the permalinks and check if the issue persists.
If the provided solution does not apply or is outdated, or if the issue persists, we encourage the client to open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. For further assistance, please contact us in the WPML support forum.
Problem: The client is experiencing an issue where the Italian language is not showing up in the WPML language selector, even though they have translated content into French and Portuguese. Solution: We recommend checking if the content has been translated into Italian. It's important to ensure that the Italian translation is published and not in a 'draft' or 'under review' status. If the content is not translated into Italian, the language selector will not display the Italian flag.
If after verifying the translation status the problem persists, we suggest visiting our known issues page and checking for any related issues. Also, confirm that you have the latest versions of WPML, themes, and plugins installed.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please do not hesitate to open a new support ticket. You can reach out to us on our support forum for further assistance.
Problem: The client was experiencing issues with internal links not being properly translated on their multilingual website. Some links in the French version of a page were correctly translated, but the Portuguese version and other translations were not working well, leading to 404 errors or linking to the original Spanish version instead of the translated pages.
Solution:
1. We recommended the client check by going to WPML -> Settings -> Translate Link Targets section and clicking on "Scan now and adjust links". This action should help in fixing the incorrect links after the scan is complete.
2. We requested temporary admin access to the client's website to investigate the issue, and upon receiving access and reviewing the site, we discovered that the links were not translated correctly in the Advanced Translation Editor (ATE). We corrected the links by removing spaces and setting the correct destination link.
3. We advised the client to check if the links were set correctly by opening the page in the translation language and clicking on the "Edit translation" button from the wp-admin top bar. Additionally, we mentioned that the client should refresh the website's cache after checking the links and making any changes to the translation, noting that the cache refresh might take a few minutes.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problema: El cliente está migrando de Weglot a WPML y ha copiado la instancia de WPML del dominio de producción (cefegen.es) al subdominio de desarrollo (pruebas.cefegen.es). El cliente se encuentra con que, al intentar continuar con las traducciones en el subdominio de desarrollo, el sistema indica que no tiene créditos de traducción disponibles, a pesar de que deberían quedar 30,000 créditos. El cliente pregunta si estos créditos están asignados al dominio de producción y cómo puede usarlos en el subdominio de desarrollo. Además, el cliente planea hacer una copia de seguridad del subdominio y restaurarla en el dominio de producción, y consulta si este es el procedimiento correcto y si los slugs y enlaces internos se actualizarán al nuevo dominio.
Solución: Hemos revisado la situación y solicitamos al cliente que verifique si los créditos de traducción ya aparecen correctamente en el subdominio de desarrollo pruebas.cefegen.es.
Si estás experimentando un problema similar, te recomendamos verificar si los créditos de traducción se muestran adecuadamente en tu subdominio de desarrollo. Si el problema persiste o si la solución proporcionada aquí resulta irrelevante debido a que está desactualizada o no se aplica a tu caso, te sugerimos abrir un nuevo ticket de soporte. Además, te recomendamos encarecidamente revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que has instalado las últimas versiones de temas y plugins.
Problem: The client is trying to build a French version of a page. The Portuguese version works, but the French version does not. Additionally, the French menu is missing an item that appears in other languages.
Solution: 1. We recommend disabling the cache for logged-in users in WP Rocket settings to see changes immediately. 2. The French page was found in the trash and set as a draft. We advised the client to manually restore it and publish it. 3. We suggested making a small change to the default page title and saving it. 4. The client should re-translate the French page and ensure it is 100% translated before saving. 5. To address the menu issue, we advised translating the page into all the correct languages by clicking the plus icon from Pages > All. 6. For translating the menu, the client can either do it manually and add items as desired or use the menu sync tool to have the same menu with translated items. We provided a link to the related documentation: Translating Menus documentation. 7. We provided a direct link to the French menu for convenience.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
