Problem: You are trying to get the Divi Pixel Popup Maker to work on translated pages. While it works on the English version, the popups do not appear on the Spanish version; instead, the page just refreshes when buttons are clicked. Solution: We noticed that the popup was triggering based on the popup CSS ID selector, and the translated popup has a unique ID which needs to be updated on the translated page. Also, the secondary language popup status was inactive. Here are the steps we recommend: 1. Go to the Popup Maker page, hover over the popup, and press the Quick Edit button. 2. Choose the Activate checkbox and press the Update button. 3. Add the following XML in WPML >> Settings > Custom XML Configuration section:
4. Make a small change in the default language page and edit the translated page in WPML Translation Editor. 5. Search for the default language popup ID "dipi_popup_id_22988219" and add the translated popup ID "dipi_popup_id_22988723" as translation. Please try these steps on your live site and see if this resolves the issue.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
