Problem: The client is experiencing an issue where the TM submenu is missing, and clicking on the main WPML menu item redirects to a page with an error message and a blank screen. The issue is suspected to be due to the missing Translation Memory, preventing the management and copying of translations. Solution: We recommend the following steps to resolve the issue: 1. Take a backup of your site first for safety reasons. 2. Add the following code in your
functions.php
file:
function add_wpml_manage_translations_cap() {<br /> $role = get_role('administrator');<br /> if ($role) {<br /> $role->add_cap('manage_translations');<br /> }<br />}<br />add_action('init', 'add_wpml_manage_translations_cap');
3. Visit the frontend once to trigger this code. 4. Reload the backend and check if the issue is resolved. 5. Remove the code added in step #2 after confirming the issue is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
