Problem: The client purchased credits but they did not appear on the site, and there was no response to their form submissions. Solution: We processed a refund for the purchase associated with invoice ID 17589749 and deleted the invoice ID 17588399 from the client's account. We recommend placing a new order for a package of credits at your convenience.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is attempting to auto-translate their entire site but encounters issues where post titles are translated, but not the content. Only some taxonomies are translated, and content on some pages is completely missed by the auto translator. Additionally, the client asked if there is a quick way to sync the translated post dates with the originals. Solution: We recommended two approaches to address the translation issues: 1. We provided a custom XML configuration to be added in WPML > Settings > Custom XML Configuration. This configuration ensures that more elements such as paragraphs, headers, and list items are translatable. Here is the XML code to use:
2. For posts that were not correctly translated, we advised manually triggering the translations. This involves editing the problematic posts, saving them, and then using the "pencil" icon in the sidebar translation option to retranslate the posts.
If these solutions do not resolve your issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
