Problem: The client was manually translating a page on their site, which they had done successfully for over 1,500 pages. However, one specific page was not displaying its content in the translation, showing only the title, SEO fields, and URL. The client tried deleting the translation and starting over, as well as updating the content to force a content recheck. They installed the WPML String plugin, but it did not resolve the issue. Eventually, the client created a new page from scratch, duplicated the content, and translated it successfully. Solution: We noticed that the client was using a Blog license, which lacks additional addons for page builders and automatic translation. We recommended upgrading the license to CMS to use automatic translation features and ensuring all plugins are updated to the latest versions. For manual translation, especially with page builders like Elementor, we advised following the specific guidelines provided in our documentation: https://wpml.org/documentation/plugins-compatibility/elementor/translate-elementor-site-wpml-multilingual-blog/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at our support forum.
Problem: The client is experiencing an issue where the featured image is not displaying on translated pages, even though it works on the original pages. The image is fetched using the WordPress function
the_post_thumbnail()
, but it does not appear on the translated versions of the pages. Solution: We recommend checking if the option to replicate images for translations is activated in the WPML settings. Here are the steps to follow: 1. Navigate to WPML > Settings. 2. Scroll down to the "Media Translation" section. 3. Ensure that the options shown in this screenshot are selected: https://prnt.sc/bAGWuTorCeY2 4. Click on "Start" to replicate the images for translations.
If the featured image still does not appear on the translated pages, it may be necessary to review the custom code. Ensure that the theme's code is using the necessary filters to retrieve the post thumbnail. You can also try using the WPML hook
Please note that direct assistance with custom code issues is beyond our standard support scope. If you require further help with custom coding, consider hiring a developer from: https://wpml.org/contractors/
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us.
