Problem: If you're experiencing issues with the Advanced Translation Editor and Credit wizard not functioning on your site, Solution: We recommend disabling and then re-enabling the Advanced Translation Editor at WPML > Settings > Translation Editor. This should resolve the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problema: Si estás intentando completar traducciones en tu sitio web y encuentras que no se completan correctamente, recibiendo un mensaje de advertencia que indica que la traducción está en proceso y observando que el estado de las traducciones cambia de verde a amarillo, sigue los pasos a continuación. Solución: 1. Crea una copia de seguridad completa de tu sitio. 2. Edita el producto en el idioma original y realiza un pequeño cambio en el contenido. 3. Guarda los cambios y actualiza la traducción a través del editor de traducción (ATE). 4. Si el problema persiste en ATE, en la interfaz de ATE haz clic en el icono de la rueda dentada que aparece arriba a la derecha y activa la última opción para mostrar la interfaz anterior de ATE. Deja un mensaje y guarda los cambios. 5. Termina la traducción con la interfaz anterior de ATE y verifica si el problema se resolvió.
Si esta solución no resuelve tu problema o parece no ser relevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión del arreglo permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: You are trying to switch from using ACF and Crowdin for managing translations to using Elementor and automatic translation, and you want to create a glossary from existing translations to use with the automatic translation systems. However, you could not find any documentation or forum posts on how to export existing translations into a glossary CSV file. Solution: Unfortunately, directly exporting existing translations into a glossary CSV file is not possible. However, if you share translation memory between websites and the same segments repeat, the automatic translation will use translations from the memory and apply them without additional charges. We recommend checking the following documentation for more details:
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: The client reported that some links were not being transferred to the translated pages. Specifically, certain links that should have been present and bold were missing entirely, and attempts to add these links using various methods were unsuccessful. Solution: We recommended the following steps to address the issue: 1. Ensure to create a backup of the site before making any changes. 2. Disable all plugins except for WPML and Elementor. 3. On the default language page, switch to the text editor (not visual), cut all the text, paste it back, and then save the page. 4. Attempt to re-translate the page. These steps helped resolve the issue locally in our tests. If the problem persists, we suggest trying to reproduce the issue on a test site and provide us with the steps, so we can investigate further.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum.
Problem: You are trying to translate an English page but the 'Edit Translation' option is not available, and the English page is displaying in French. Solution: We have identified that you have selected 'WordPress Editor' for your translations. To access the 'Edit Translation' option, you need to switch to the WPML Translation Editor. This change should resolve the issue of the missing 'Edit Translation' button and ensure the correct language display for your page.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: If you're experiencing issues where WPML automatically adds a newsletter layout part to your Spanish version every time you publish a new post, and it translates the part in a mix of English and Spanish, this might be due to the use of different editors for translations. Solution: We recommend using either the WPML editor or a manual editor consistently for translating a page to avoid such issues. You can set your preferences for each page by following this guide: Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to review and accept translations in WPML and automatically proceed to the next one, but encounter an error that forces you to return to the WordPress Dashboard > WPML > Translations. This issue occurs with an error message: "An error occurred while applying the translation", and sometimes the page gets stuck at "Please wait, applying translation". Solution: We recommend clicking on the "complete review" button if the translation process gets stuck. This action seems to resolve the issue temporarily by allowing the translation to complete and proceed to the next one. If you are experiencing this issue repeatedly and it is affecting multiple products, it might be helpful for us to conduct further tests. Please ensure that you are using the latest versions of all themes and plugins, as outdated versions can contribute to such issues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate articles and pages on a website using WPML, but the Advanced Translation Editor does not show the automatic translation options. Solution: If you're experiencing this issue, we recommend checking if you previously used the Classic Translation Editor and have it set for ongoing jobs. Navigate to WPML → Settings, scroll down to the Translation Editor section, and select the Advanced Translation Editor for both new and existing translation jobs. After making this change, return to your page, make a minor edit in the default language, save it, and send it for translation again. This should allow the Advanced Translation Editor to display the automatic translation options.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing issues with translating edited texts to Finnish using WPML. The translations were not updating, and instead, it duplicated the English content. Additionally, credits were deducted without successful translations, and there were complications with the homepage after attempting to re-add the Finnish version. Solution: We first verified the translation status by checking the client's pages and found that some contents were not fully translated. We advised the client to ensure all contents are translated and to click "Complete Translations" to reflect changes on the frontend. We also ran automatic translation on the homepage to confirm functionality. After identifying issues with our Advanced Translation Editor, we escalated the matter to our 2nd Tier Support, who resolved the issues. We confirmed that automatic translation was functioning correctly and refunded the credits for the failed translations as shown in the Automatic translation usage reports.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
