Problem: The client was unable to remove credits from their staging account at hostfullystag.wpengine.com and wanted to transfer them to a production account. They observed a discrepancy in credit amounts between the staging website and the WPML account. Solution: We moved the credits back to the client's main account to enable proper assignment to the desired production website. If you're experiencing a similar issue, we recommend checking your account for the updated credit balance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate new pages, but the tool in the backend indicates that you have no credits left, although your dashboard shows over 100,000 credits available. Solution: This issue might occur if you have uninstalled/reset WPML or reinstalled/set up WordPress from scratch, which generates a new automatic translation account ID, leaving the credits in the old account. Here's how you can resolve this: 1. Visit https://wpml.org/account and use the "add/remove credits" button to move the credits back to your WPML.org account. 2. Then, go to https://wpml.org/account/sites/, remove the current site key, and generate a new one. 3. In your website's backend, navigate to Plugins > Add new > Commercial, unregister WPML from the old key, and re-register it with the new key. 4. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problema: El cliente ha cargado 10.000 créditos para traducciones automáticas en su sitio web, pero recibe un mensaje indicando que no tiene suficientes créditos. Solución: Si estás experimentando este problema, es posible que los créditos se hayan quedado atascados debido a un cambio en el ID de cuenta de traducción automática, que puede ocurrir si reinstalas o restableces WPML o WordPress. Para resolverlo, sigue estos pasos: 1. Accede a tu cuenta en https://wpml.org/account y utiliza la opción de 'agregar/eliminar créditos' para mover los créditos a tu cuenta actual de WPML.org. 2. Visita https://wpml.org/account/sites/, elimina la clave del sitio actual, genera una nueva y luego ve al backend de tu sitio web. 3. En la sección de Plugins, selecciona 'Añadir nuevo' > 'Comercial', desregistra WPML de la clave antigua y registra WPML con la nueva clave. 4. Reasigna los créditos a tu sitio siguiendo las instrucciones en https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. Si después de seguir estos pasos continúas teniendo problemas, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos en https://wpml.org/known-issues/, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins.
Problem: If you're experiencing issues accessing credits on both your live and staging sites after linking them via the WPML dashboard, it might be due to the credits being stuck in an old automatic translation account. Solution: First, visit https://wpml.org/account and use the "add/remove credits" button to move the credits back to your WPML.org account. Next, navigate to https://wpml.org/account/sites/, remove the current site key, and generate a new one. Then, go to your website's backend, under Plugins > Add new > Commercial, unregister WPML from the old key and re-register it with the new key. Finally, re-add the credits to your site by following the steps outlined here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket for further assistance.
Problem: The client is developing a site using WPML for translations and encountered an issue where WPML indicated a need for 150,000 credits to translate a few pages. Additionally, the homepage showed as translated, but when attempting to edit, it requested translation again, and the review process in WPML > Translations was unresponsive. Solution: We recommended switching from the "Translate everything automatically" option to the "Translate what you choose" option in WPML > Settings to gain better control over what content is sent for translation. This change helps manage the translation workload and potentially reduce the number of credits required. For the issue with the homepage and the unresponsive review process, we suggested checking the Advanced Translation Editor > Error Log under WPML > Support for any errors. If errors are present, sharing them via a service like pastebin.com could help us diagnose the issue further. Additionally, due to our support policy of handling one problem per ticket, the homepage issue was moved to a separate ticket for focused resolution.
Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Der Kunde möchte Credits von seiner Website entfernen, findet jedoch keine Optionen auf der bereitgestellten Admin-Seite. Solution: Wenn Sie Credits von Ihrer Website entfernen möchten, empfehlen wir Ihnen, die folgenden Schritte zu befolgen: 1. Besuchen Sie die WPML.org-Kontoseite: https://wpml.org/account/ 2. Klicken Sie auf den Button 'Add/Remove credits', wie im angehängten Screenshot zu sehen. 3. Es wird ein Popup angezeigt, klicken Sie auf den Button 'Remove Credits'. 4. Geben Sie die Anzahl der Credits ein, die Sie von Ihrer Website auf Ihr WPML.org-Konto übertragen möchten. 5. Drücken Sie den Button 'Remove Credits'. Für weitere Details besuchen Sie bitte die Dokumentation: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#:~:text=to%20a%20site-,How%20to%20Remove%20Credits%20from%20a%20Site
Falls diese Lösung nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: The client was experiencing issues with managing their website's URL after it changed, and they noticed duplicate URLs in their setup. They were unsure how to change the URL from https://cookie.bigrep.com/ to https://bigrep.com/ and why the URL was appearing twice. Solution: We advised the client to remove the WPML site key for the domain with issues by visiting https://wpml.org/account/sites, then generate a new key for that domain, and unregister and re-register WPML with the new key in their site's backend under Plugins > Add new > Commercial. Additionally, we explained that the URLs appearing, including the "cookie" one, are individual translation accounts used for each site and offered to hide them for the client.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
