Problema: Stai cercando di recuperare i crediti assegnati a un sito rimosso e ti aspettavi di vedere 2000 crediti, ma invece hai ottenuto 0 crediti. Soluzione: I 2000 crediti che ti aspettavi sono crediti "di cortesia" che noi di WPML diamo per ogni licenza creata. Questi crediti non sono trasferibili. Se questa soluzione non risolve il tuo problema o se ritieni che le informazioni siano obsolete o non applicabili al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare le questioni note, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin.
Se hai bisogno di ulteriore assistenza, visita il nostro forum di supporto.
Problem: After updating the taxonomy for several posts and running a translation update using WPML, the client was charged about $15 for translations that were unchanged. Solution: We recommend checking the settings for your custom fields in WPML. Here's how you can ensure that your taxonomies are correctly configured: 1. Navigate to WPML → Settings → Custom Fields Translation to adjust the "Copy" setting for custom fields. 2. Set the taxonomies to be translatable. 3. Translate the terms of the taxonomies into your secondary language. You can keep the same name as in the original if you prefer. 4. Once you modify the taxonomy terms in a post and update it, the corresponding translated taxonomies will automatically apply to the translated version of that post.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problème : Vous avez acheté des crédits de traduction prépayés pour votre site WPML, mais ils n'apparaissent pas sur votre site et le nombre de crédits affiché sur votre compte wpml.org ne correspond pas à votre achat. Ce problème peut survenir si le compte de crédits de traduction est encore lié à une gestion précédente. Solution : 1. Vérifiez et transférez les crédits vers votre compte WPML.org en cliquant sur "ajouter/supprimer des crédits" sur https://wpml.org/account. 2. Supprimez l'ancienne clé du site et générez-en une nouvelle sur https://wpml.org/account/sites/. 3. Allez dans le backend de votre site web, naviguez vers Extensions > Ajouter une nouvelle > Commercial, désenregistrez WPML de l'ancienne clé et réenregistrez-le avec la nouvelle clé. 4. Réattribuez les crédits à votre site en suivant les instructions sur https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client is experiencing an issue where the credits assigned to their main domain (jak.fi) do not appear correctly in WordPress, despite showing correctly on the WPML website profile. The test site transfers work fine, but the main domain does not reflect the assigned 10,200 credits, only showing 70. Solution: We recommended the following steps to resolve the credit display issue: - Create a full site backup - Navigate to Plugins -> Add new -> Commercial tab -> Unsubscribe the site using the link - Visit your wpml.org account -> Register WPML on your sites (https://wpml.org/account/sites/) -> Remove the site subscription - Return to Plugins -> Add new -> Commercial tab -> Click on the link below the field to enter the new key - Create a new key for the site and register it - Send a few credits to the site and double-check if the issue is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing an issue where the automatic translation process on your site stopped after the initial payment of 100 euro. Solution: First, check if your Pay-as-you-go subscription is still active. You can do this by navigating to WPML -> Translation Management -> Tools tab on your site. If the subscription is inactive, you may need to reactivate it to resume automatic translations. If you need immediate assistance, you can also open a chat with us if one of our colleagues is available. Should you choose to use the chat for this issue, please mark this ticket as solved to prevent duplication.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to use transferred credits for their site, which still appeared as pay-as-you-go instead of using shared credits. They were also unable to find an option to cancel the pay-as-you-go service. Solution: We advised the client to first cancel the pay-as-you-go subscription by navigating to WPML > Translation management > Tools and selecting the option to cancel. After cancellation, the client could assign credits to their site. Detailed steps for assigning credits can be found in our documentation: How to Assign Automatic Translation Credits to Your Sites. Additionally, if the client suspected that credits were stuck from older site domains, we offered to investigate and reassign any found credits upon receiving the domain details.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to withdraw credits from your site, but the system is not allowing it and instead prompts you to contact support. You were expecting to see a button to withdraw credits. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your wpml.org account and go to the Sites page. 2. Delete the site key for your site by pressing the little trash icon. This action will return the assigned credits to your WPML.org account. For more details, see the documentation on why credits may be missing and how to fix it. 3. You can then assign the credits from your WPML.org account to any registered site by following the instructions in this documentation: how to assign automatic translation credits to your sites.
If the issue persists, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.
Problem: You are trying to use WPML for automatic translation but receive a message stating 'not enough credits available for translation' despite having sufficient credits in your account. Solution: This issue might be due to the automatic translation account ID being reset if WPML was uninstalled or WordPress was reinstalled. To resolve this, follow these steps: 1. Visit https://wpml.org/account and use the 'add/remove credits' button to move the credits back to your WPML.org account. 2. Then, go to https://wpml.org/account/sites/, remove the current site key, and generate a new one. 3. In your website's backend, navigate to Plugins > Add new > Commercial, unregister WPML from the old key, and re-register it with the new key. 4. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are experiencing issues with credits not appearing on your site after creating a new instance and assigning credits. You are also unsure about the process of unregistering and re-registering WPML with a new site key. Solution: The issue with the credits might be due to them being stuck in an old automatic translation account ID after reinstalling or resetting WPML. Here's how you can resolve this: 1. Visit your WPML account page and use the "add/remove credits" button to move the credits back to your WPML.org account. 2. Then, go to your sites page, remove the current site key, and generate a new one. 3. Access your website's backend, navigate to Plugins > Add new > Commercial, and UNregister WPML from the old key and RE-register it with the new key. 4. Re-add the credits to your site by following the steps outlined in this guide. Please note that you do not need to install a new plugin for this process.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You want to activate the 'pay as you go' feature on your site, but you are encountering an error indicating there might be an unpaid invoice, which you cannot find in your account. Solution: If you're experiencing this issue and cannot locate the unpaid invoice, please open a new support ticket with us. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant, please do not hesitate to contact us for further assistance by opening a new support ticket at WPML support forum.
Problem: The client is using an older Lifetime account type that does not include translation credits and is seeking information on how to obtain translation credits as shown on the WPML pricing page. Solution: We recommend switching to our Pay-as-you-go subscription or purchasing a pack of prepaid credits. The Pay-as-you-go option allows the client to purchase credits directly from within the site as needed, providing full control over the purchasing process.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is experiencing an issue where credits assigned to their site are not reflected in the WPML dashboard. Solution: If you're facing a similar issue, we recommend you try re-registering your website with a new site key by following these steps: 1. Navigate to Plugins → Add New and click the Commercial tab. Then click Unregister WPML from this site. 2. Once the page loads, click on Register WPML. You will see a message asking you to enter the site key. Click on Get a key for this site. 3. In your WPML account, complete the site key wizard and set it to Production site. 4. Copy your new key and paste it in the Commercial tab. After this, you can delete your old site key in the WPML account. 5. Assign the credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
