Problem: The client is experiencing missing icons in the German version of their 'all categories' menu, which are present in the Turkish and French versions. This issue arose after attempting to synchronize the menus using WPML. Solution: First, we need to confirm where the icons were added. If they were manually added to the menu items (e.g., through a menu icon plugin or custom HTML), they might not have synchronized with the translated menu. We recommend checking the German menu under Appearance → Menus to see if the icons are set up as in the original language. If they are missing, you can add them manually or try resynchronizing the menus. For detailed steps on how to handle menu translations and synchronization, please refer to our guide: Translating Menus.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is trying to display the English version of an author bio on their multilingual website, but it only shows in Polish on both the English and Polish pages. Despite the bio being correctly translated in the 'Widget' domain, it does not appear in the 'Author' domain of WPML's String Translation. Solution: 1. Navigate to WPML → String Translation in your WordPress admin. 2. In the Utilities section, expand the Translate User Properties option. 3. Click on Edit user roles and select the user roles applicable to the authors whose bios you want to translate (e.g., Administrator, Author, Editor), then click Apply. 4. Return to the top of the String Translation page, select Authors from the All domains dropdown, and click Filter. 5. Check if the user bio string is listed under the 'Authors' domain and ensure the English translation is present and correct. If missing or incorrect, add or update it here. 6. After confirming the English translation, visit the front-end page where the bio should appear (e.g., https://www.bensariworkshop.com/en/katownik-trasowanie-odsadzen-w-stolarstwie/) to verify if the English version is now displayed.
If the solution provided here does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
