Проблема: Клиент столкнулся с низкой скоростью загрузки сайта при использовании WPML и WooCommerce. Отключение WPML приводит к ускорению работы сайта. Решение: Мы рекомендуем выполнить следующие шаги для улучшения производительности сайта: 1. Убедитесь, что ваш хостинг соответствует минимальным системным требованиям WPML. 2. Используйте PHP 8 для лучшей производительности. 3. Настройте кэширование с помощью плагинов, таких как Super Cache, W3 Total Cache или WP Rocket. 4. Избегайте использования плагинов для SSL, которые могут замедлять сайт. 5. Установите плагин Index WP MySQL For Speed для оптимизации базы данных. 6. Отключите отладочные инструменты на продакшн-сервере. 7. Оптимизируйте размер страниц, минимизируя и объединяя JavaScript и CSS-файлы. 8. В настройках WPML отключите параметры, которые могут замедлять работу сайта, такие как 'Отображать как переведённое' и 'Adjust IDs for multilingual functionality'. 9. Используйте инструменты устранения неполадок WPML для очистки и оптимизации таблиц строк.
Если данные рекомендации не помогут или вы столкнётесь с другими проблемами, мы настоятельно рекомендуем проверить известные проблемы, убедиться в актуальности версий фиксов и установленных версиях тем и плагинов. В случае, если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: The client is experiencing 502 bad gateway errors on their site. The hosting provider identified that the 'wp_installer_settings' from wpml-string-translation is maxing out the autoload options, contributing significantly to the issue. The client is considering turning the autoload to OFF for 'wp_installer_settings' and 'wpml_strings_need_links_fixed'. Solution: We advised the client against disabling the autoload for 'wp_installer_settings' and 'wpml_strings_need_links_fixed' as it is not recommended. Instead, we suggested the following steps to diagnose and potentially resolve the issue: 1. Create a full site backup. 2. Update any outdated plugins or themes. 3. Flush any cache memory. 4. Activate WordPress debug mode as described in this guide. 5. Deactivate all plugins, including WPML ones, and activate a default WordPress theme like Twenty Twenty. 6. Reactivate the WPML plugins and then activate the theme and other plugins one by one to identify the culprit. 7. Check for any fatal errors in the debug.log file within the wp-content folder. Additionally, we informed the client that the next WPML version (v4.9) will have a much smaller 'wp_installer_settings', although there is no estimated time of arrival for this update.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problema: Estás experimentando tiempos de carga extremadamente lentos en el backend, especialmente al guardar cambios en productos y posts. El análisis indica que WPML es el principal causante de la ralentización, específicamente debido al archivo wpml-proxy-interceptor.js. Solución: 1. Confirma que has creado una copia de seguridad del sitio completo que puedas restaurar en caso de ser necesario. 2. Accede a la pantalla de administración de WPML en este enlace: https://www.almendrehesa.es/wp-admin/admin.php?page=wpml-string-translation%2Fmenu%2Fstring-translation.php&troubleshooting=1&strings_per_page=100 3. Elimina las cadenas que aparecen en esta pantalla, ya que están registradas incorrectamente y pueden estar contribuyendo a la lentitud. 4. Si el problema persiste, considera crear un sitio staging utilizando el plugin WP Staging para realizar pruebas adicionales sin afectar el sitio en producción.
Si la solución proporcionada no resuelve el problema o parece irrelevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problema: Si estás experimentando un icono de WPML en la barra de administración con un círculo azul y el dibujo de una rueda de engranaje que gira eternamente, acompañado del texto en hover 'processing media of posts, 0/111, 0%', esto indica un trabajo atascado en la base de datos. Solución: Para resolver este problema, recomendamos los siguientes pasos: 1. Instala el plugin Adminer para acceder a tu base de datos. 2. Navega a la tabla
icl_background_task
. 3. Elimina el trabajo atascado relacionado con la traducción de medios. Después de realizar estos pasos, el icono debería desaparecer de la barra de administración.
Es posible que esta solución pueda ser irrelevante si ya está desactualizada o no se aplica a tu caso. Te recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema persiste, por favor, abre un nuevo ticket de soporte.
Problem: You are experiencing performance issues on our website, which are preventing you from accessing your account to change your payment method. The website is extremely slow, leading to errors and timeout issues. Solution: We are currently aware of these performance issues and are actively working to resolve them. We recommend trying to access the website again later, ideally in one to two hours. If the problem persists, please check our known issues page for any updates or related issues. Ensure that you have the latest versions of themes and plugins installed.
If this solution does not resolve your issue or seems irrelevant, we highly recommend opening a new support ticket. You can do so by visiting our support forum.
Problem: The client, Sven, reported an issue with excessive resource usage in the database and a problem with the translation of author meta descriptions in a Divi theme WordPress site. The author's meta description was not translating correctly, although the author's title was. Solution: We performed several troubleshooting steps. For the performance issue, we suggested: 1. Visit the WPML String Translation page at WPML String Translation 2. Select and delete a significant number of strings to see if this resolves the performance issue. 3. Deactivate the caching plugin as strings can only be deleted after the cache is cleared. For the issue with the author's meta description not translating, we provided a workaround involving editing a PHP file in the Divi theme: - Create a backup of the entire site - Navigate to ...wp-content/themes/Divi/includes/builder/feature/dynamic-content.php - Locate line 1026 and replace:
If these solutions do not resolve your issues or seem outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Spanish Support Forum.
Problema: Dopo l'aggiornamento di WPML all'ultima versione, il sito ha mostrato un notevole rallentamento, soprattutto nelle sezioni admin e front-end. Il cliente ha notato un miglioramento significativo disattivando WPML, suggerendo che WPML potrebbe essere la causa del rallentamento. Soluzione: Abbiamo esaminato il sito con Query Monitor e non abbiamo trovato errori significativi. La differenza di prestazioni con e senza WPML è stata minima. Per ottimizzare ulteriormente il sito, consigliamo: 1. Fare un backup del sito per sicurezza. 2. Andare su WPML → Supporto → Risoluzione dei problemi. 3. Nella sezione 'Ottimizzazione tabelle del database', cliccare su 'Ottimizza tabelle di traduzione'. 4. Andare su WPML → Impostazioni → Traduzione dei tipi di post e impostare i prodotti come 'Traducibile – mostra solo elementi tradotti' per migliorare le prestazioni.
Se la soluzione proposta non risolve il problema o sembra non essere più rilevante, ti invitiamo a consultare la pagina dei problemi noti e a verificare che tu abbia installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto sul forum di supporto WPML.
