Problema: Dopo aver aggiunto la lingua francese al sito, i prodotti non sono visualizzabili in questa nuova lingua. Il problema sembra essere legato ai permalink/slug. Disattivando la traduzione degli slug da WPML, i prodotti diventano visibili, ma i permalink non sono tradotti correttamente in tutte le lingue. Soluzione: Abbiamo richiesto l'accesso al sito per esaminare meglio il problema. Dopo aver effettuato il login, abbiamo proposto di duplicare il sito per testarlo in un ambiente di prova, utilizzando un plugin chiamato "Duplicator". Questo ci permetterà di diagnosticare e risolvere il problema senza influenzare il sito live. È importante creare un backup completo del sito prima di procedere con la duplicazione.
Se la soluzione proposta risulta non essere applicabile al tuo caso, o se è diventata obsoleta, ti invitiamo a visitare la pagina dei problemi noti per verificare se esiste una soluzione più aggiornata. Inoltre, assicurati di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto qui.
Problem: You are unable to translate certain strings in WPML because they are locked and detected as 'numeric' instead of 'text'. These strings are related to WooCommerce email settings for subscription manual renewal reminders. Solution: The strings are locked because they are pre-configured to always be available for translation within WPML's String Translation. If these strings are showing as 'numeric' and have no value, it is likely because they are empty in the WooCommerce email settings. To resolve this, you need to fill in the subject and heading fields in the WooCommerce settings at WooCommerce > Settings > Emails > Subscription Manual Renewal Reminder. Once these fields are populated, the strings will appear as 'text' in the 'Translate texts in admin screens' and will be available for translation in WPML -> String Translation.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client was experiencing an issue where product variations were not visible or editable in the English version of their WooCommerce store, while in the Lithuanian version, variations were visible but not editable. Solution: We recommended the client to perform troubleshooting actions from WooCommerce Multilingual. Specifically: 1. Navigate to WooCommerce->WooCommerce Multilingual->Settings->Troubleshooting. 2. Execute the following actions: - Sync products variations - Fix translated variations relationships After these steps, it was necessary to regenerate the variations for the affected products by going to the product edit page and clicking on 'Generate variations'.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: Sie haben ein Problem mit der Anzeige von Produktvariationen in der englischen Version Ihrer Website, die mit WPML mehrsprachig gestaltet wurde. Während die deutschen Versionen der Produktvariationen korrekt angezeigt werden, fehlen diese in der englischen Version. Solution: Wir empfehlen Ihnen, im WPML -> Support -> Translation Services Log nachzusehen, ob es dort Einträge gibt, die auf ein Problem hinweisen könnten, wie zum Beispiel Timeouts oder Blockierungen von xml-rpc. Dies könnte erklären, warum die Produktvariationen in der englischen Version nicht korrekt angezeigt werden.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum unter https://wpml.org/de/forums/forum/deutsches-forum/.
Problem: The client is experiencing an issue where a WooCommerce product is available in the Danish base language but not in the German translation on their WordPress site using WPML. Solution: We recommended the following steps to resolve the issue: 1. Ensure that all editing of the product page in the base language is completed and closed. 2. Update the product in the base language and then update the translation to synchronize the product data across languages. 3. If the issue persists, it might be related to caching or API integration with external inventory management systems like Rackbeat. In such cases, we suggest: - Going to WooCommerce > WooCommerce Multilingual > Settings > Troubleshooting. - Select options to sync the variation, including product stock quantity and status. If these steps do not resolve the issue, we recommend setting up a minimal environment by deactivating all plugins except for WPML and WooCommerce, and switching to a standard WordPress theme to further troubleshoot the problem. Please ensure to back up your database and website before making these changes.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue with WooCommerce email translations not being correctly applied to custom texts in customer emails. The emails are being sent in the default Greek language instead of the translated language, despite the strings being scanned and translated. Solution: We recommend isolating the issue by moving the custom code related to email translations to a different section of the theme, such as
header.php
, to verify its functionality. Since our support policy does not cover assistance with custom coding, we suggest setting up an isolated test environment. This will allow us to review the code without affecting the live site. If the problem persists, please check our related known issues and ensure you have the latest versions of themes and plugins installed.
If this solution does not resolve the issue or seems outdated, we highly recommend opening a new support ticket. You can do so here: WPML support forum.
Problem: The client lost previous translations for WooCommerce products after updating them in the WPML translation editor. Specifically, the issue occurred after editing the original product and updating the translation. Solution: 1. Check Translation Revisions: Look for previous versions in WPML > Translation Management > Jobs. 2. Re-sync Translations: Please take a look here: https://wpml.org/forums/topic/sync-resave-all-products-translations/ 3. Restore from Backup: If you have a site backup, consider restoring from it. Alternatively, resend the content for translation to potentially simplify the recovery process. We have compensated for the lost translations by adding additional credits to your account.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using the HUSKY Product Filter plugin with WPML on your WordPress site. When switching languages, the attribute slug in the URL does not translate correctly, resulting in inconsistent URLs across different languages. Solution: We have reported this issue to the plugin's author, and they have acknowledged it as a feature request rather than a bug. They have committed to forwarding this to their development team for potential inclusion in future updates. We recommend that you also reach out to the plugin's support team to express the importance of this feature for your site.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket with us at WPML support forum.
