Problem: You are unable to translate the 'related product' field manually or automatically in WPML. Solution: The 'linked products' field is locked for product translations and cannot be translated directly as it syncs with the original product. Here's how to manage it: 1. Create some products and translate them. 2. Add some of these products to the 'linked products' field. 3. Translate the product to which you added items in the 'linked products' field. 4. Ensure that the products in the 'linked products' field are translated first. They will then appear correctly in the translated product.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: Il cliente non riesce a visualizzare le varianti di prodotto in inglese sul sito, nonostante siano presenti nel backend e visibili in italiano. Inoltre, si verifica un errore nel backend di WordPress indicando che il campo
product_type
non è stato impostato correttamente a causa della traduzione della tassonomia di product_type. Solution: Per risolvere il problema delle varianti di prodotto non visibili e l'errore del campo
product_type
, segui questi passaggi: 1. Vai su WooCommerce → WooCommerce Multilingual & Multicurrency → Status. 2. Clicca su Troubleshooting. 3. Metti il segno di spunta su: - Sync products variations - Duplicate terms → scegli l’attributo interessato - Fix translated variations relationships 4. Premi Start e attendi che la procedura termini. 5. Al termine, svuota eventuali cache e ricontrolla il prodotto. Se le variazioni tradotte sono corrette nel database e visibili nel backend, ma il tema non le carica sul front-end della lingua secondaria, potrebbe essere un problema di compatibilità del tema.
Se la soluzione proposta non risolve il problema o se la situazione è cambiata, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin.
Problem: Клиент перевел все товары, но получил сообщение, что ссылки не переведены. Клиент также спрашивает, сгенерирует ли плагин ссылки на кириллице при нажатии на кнопку перевода. Solution: Если вы столкнулись с аналогичной проблемой, мы рекомендуем нажать на кнопку «Перевести URL-адреса». Это действие перенаправит вас на страницу, где можно управлять переводами URL-структуры вашего магазина. На этой странице вы сможете переводить базовые элементы URL для магазина. Например, если вы добавили произвольную базу /shop/ в разделе Настройки → Постоянные ссылки, здесь у вас будет возможность задать перевод этой части URL для других языков.
Обратите внимание, что данное решение может быть неактуально, так как оно может быть устаревшим или не подходить для вашего случая. Мы настоятельно рекомендуем проверить список известных проблем, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: If you're experiencing a critical error on your website after activating WooCommerce Multilingual & Multicurrency, it might be due to using an outdated version of WooCommerce. Solution: We recommend updating your WooCommerce to the latest version before installing WooCommerce Multilingual & Multicurrency. This update should resolve the critical error issue. If you're unsure how to update, you can follow the steps provided in the WooCommerce update documentation.
If this solution does not apply to your case, or if it's outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is unable to translate WooCommerce attributes using the new translation manager in WPML despite following the correct steps. Solution: If you're experiencing this issue, we recommend checking if the translation is set as a "Duplicate" of the original product. Duplicates are linked to the original and update automatically with changes to the original, which might prevent independent translations. To resolve this, open the translated product in the WordPress Editor and click "Translate independently" in the right sidebar. Additionally, ensure that the translation method for the product is set appropriately in the WordPress Editor. You can choose between "WPML Translation Editor" and "WordPress Editor". We suggest using the WPML Translation Editor for translating products.
This solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client is trying to manually translate a WooCommerce product into another language and modify fields like the product name and short description. Despite unlocking these fields in WPML settings, they still appear locked with a message stating, 'This field is locked for editing because WPML will copy its value from the original language.' Solution: The fields that remain locked are managed by the 'WooCommerce Multilingual & Multi-Currency' addon. These locks are essential for maintaining synchronization of price, stock, and other settings between the original products and their translations. We recommend not altering these settings. If the client requires products with different settings in various languages, it is advisable to create original products in those languages rather than translating them.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Проблема: После обновления плагина в WooCommerce возникла проблема с искажением ссылок, которую клиент ранее исправлял вручную по совету поддержки. Решение: Мы рекомендуем убедиться, что установлены последние версии всех соответствующих плагинов. Если проблема все еще воспроизводится, необходимо создать тестовую страницу, где она проявляется, и предоставить временный доступ (WP-администратор и FTP) к тестовому сайту. Это позволит нашей команде разработчиков анализировать и устранить проблему в одном из следующих релизов. Также возможно, что разработчики найдут решение в другой части кода, не связанной с предоставленным ранее временным решением.
Если данное решение кажется вам неактуальным или не помогло, мы настоятельно рекомендуем проверить известные проблемы и убедиться, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: The client is unable to access the WooCommerce Multilingual & Multicurrency page in the admin panel of their cloned site, despite having WooCommerce and WPML active. They receive an error message stating 'Sorry, you are not allowed to access this page.' even after deactivating all other plugins and changing the theme. Solution: We recommend updating the WPML plugins and WooCommerce to the latest versions to ensure compatibility and functionality. Here are the steps to follow: 1. Check the current versions of your plugins and compare them with the latest versions available under My Account -> Downloads on the WPML site. 2. Follow the instructions to update your plugins at http://wpml.org/faq/install-wpml/. 3. If updates are not visible, click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab. 4. Ensure to backup your database before proceeding with the updates. If after updating, the issue still persists, it might be due to other reasons not covered by the current solution. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
