allysonS

Problem:
The client was unable to save translations for custom post type slugs created with JetEngine when using WPML. After setting the slugs for languages and saving, the page would refresh and the fields would remain empty.
Solution:
We discovered that the Redis Object Cache Plugin was preventing the settings from being saved. We recommend disabling the Redis Object Cache Plugin temporarily to save the settings. We have now translated the slugs for the client, and the translations are functioning correctly. If the client continues to experience issues, we suggest disabling the Redis Object Cache Plugin momentarily to adjust the settings. Additionally, we offered to set up a test site to further investigate the issue and asked the client to provide the latest version of the JetEngine plugins for this purpose.

If this solution does not seem relevant to your situation, please open a new support ticket with us.