Problem: The client installed the latest version of WPML and set up a menu switcher, but it only appears when logged into WordPress. When viewing the site in a private tab or logged out, the menu switcher disappears. Additionally, the 'About Us' page is waiting for automatic translation and does not appear in the translation queue. Solution: We recommend checking if the secondary language is set to "hidden" on your site, which can be managed here: https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/. Also, ensure that the pages are in the "Published" state and not set as "Draft". For the homepage, verify that the translation is published or that the page is translated. If these steps do not resolve the issue, we suggest providing temporary access to your site for further investigation, ensuring to back up your site files and database first. Please review our privacy and security policy here: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so here: https://wpml.org/forums/forum/english-support/.
