Problem: The client is trying to use media translation to translate an image on an Elementor page, but the original image still appears on the translated page despite configuring WPML settings for media translation and scanning and replacing media after saving the translated image. Solution: This issue may occur if there was a mass import or a change that did not trigger WPML to detect a change in the original version of the product, which is necessary for image translation. To resolve this, the client needs to make a small change on each product page to prompt WPML to perform the translation. Alternatively, the client can use the bulk edit feature by going to the WordPress Dashboard > Products, selecting the products, and clicking the edit option at the top. Without changing anything, clicking the update/save button will force WPML to recognize the changes and perform the necessary translations. However, this will cause all the products to appear as needing translation completion, indicated by a circle icon, until the translation is verified as 100% complete.
If this solution does not apply or is outdated, or if further issues arise, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
