Problem: If you're trying to add an admin user as a translator and they don't appear as an option, it might be due to heavy caching on your website. Solution: We recommend checking if the user has already been added as a translator. If they have, but still aren't showing up, you should try the following steps: 1. Go to WPML > Support > Troubleshooting and click the 'sync translators' button several times. 2. Clear the cache on your website. These actions should help the user to appear in the list on the live website.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client needed to prevent the translation of country names in a form dropdown on their website using WPML, but wanted to avoid manually copying each name for multiple languages. Solution: We recommended using the Advanced Translation Editor to manually copy the country names from English to the desired languages without changing them. Here are the steps we suggested: 1. Make a minor change to the form in the original language and save it. 2. Navigate to WPML > Translation Dashboard and select the form. 3. At the bottom of the page, send it for translation and select yourself as the translator. 4. Go to WPML > Translations, find the form, and click to translate. 5. In the translation editor, you will see a list where you can manually copy each country name to the translation. Additionally, we assisted by copying all the country names for three languages using the translation memory shared between staging and live environments. This allowed the client to see the country names in English across different translations and continue with the rest of the content translation.
Please note that this solution might be outdated or not applicable to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client wants to switch the language switcher to abbreviations instead of full names on mobile devices. Solution: We explained that the language name text is set in WPML > Languages > Edit Languages, and it's not possible to have different texts for the same language switcher. However, we suggested creating two separate language switchers: one displaying languages in their native language and another showing them in the current language. Then, the client could try renaming the languages with abbreviations in WPML > Languages.
We also recommended using flags for mobile and names for larger screens, which would require different language switchers according to the screen size, subject to the theme's capabilities.
If this solution does not apply or is outdated, or if you're still experiencing issues, we encourage you to open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
