Problem: The client is unable to find the words in the strings menu for translating the hero and other elements on their site, which are created using plugins by the theme developers. Solution: If you're experiencing issues with translating elements created with the Revolution Slider plugin, we recommend following the steps outlined in our documentation on creating multilingual sliders with Revolution Slider and WPML. You can find the guide here: Creating Multilingual Sliders with Revolution Slider and WPML.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please contact us by opening a new support ticket at WPML support forum.
Problem: The client is translating a website and encounters issues with translating certain buttons on the homepage and in the shop. These buttons do not appear in the page translation or strings list. Additionally, the client is using Elementor and needs to translate custom Elementor blocks. Solution: 1. To address the issue of missing strings, we recommend enabling the 'Look for strings while pages are rendered' option in WPML > String Translation. After enabling, visit the page where the missing string appears, then return to WPML > String Translation to search for the string. 2. If the strings are still not found, they might be registered as admin text. Follow the steps outlined in our documentation to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ 3. For translating custom Elementor blocks, ensure they are registered with WPML. Detailed guidance on registering custom Elementor widgets for translation can be found here: https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/registering-custom-elementor-widgets-for-translation/
If these solutions do not resolve your issue or seem outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support forum.
