Problem: The client changed their website domain from examen.portail-ais.ch to feas-fias.svs.ch and found that the WPML activation key was no longer active. WPML and its modules, including WooCommerce Multilingual, were not active despite being installed. Solution: If you're experiencing this issue after changing your domain, we recommend following these steps: 1. Refer to this WPML article which explains how to reactivate your key after a domain change: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production 2. In your WPML account, remove the old domain from the following page: https://wpml.org/account/sites/ 3. Then, add the new domain feas-fias.svs.ch and generate a new activation key. If WPML does not appear in the list of plugins on your WordPress dashboard, you can reinstall it directly from: https://wpml.org/download/wpml-multilingual-cms/?section=changelog Once reinstalled, activate it with the new key generated.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
