Problem: The client is experiencing an issue where purchased translation credits for totara.com are visible in the WPML Account but are not reflected in Translation Management -> Tools. Solution: If you're facing this issue, we recommend you unregister and then re-register your WPML plugin. Here are the steps to follow: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key. 3. Log in to your site, navigate to Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can also assign the credits using that popup. 6. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was unable to see the expected 926 translation credits on totara.com, as they had disappeared and were showing as 0 on both totara.com and the staging site. Solution: 1. We asked the client to navigate to the site where the credits were needed, go to WPML > Support > Troubleshooting, and share the ID under 'Your Automatic Translation account id is'. 2. Once the client provided the ID, we moved the credits to the specified site. The client was then able to see the credits by going to WPML > Translation Management > Tools.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is trying to prevent the translation of specific links in the header of their webpage. Despite adding the 'notranslate' class to these links in the HTML, WPML continues to translate them, causing issues with language switching in a multilingual dropdown menu.
Solution: We recommend implementing one of the following solutions:
1. Use Data Attributes or HTML Comments: Wrap the anchor tags with an HTML comment or use a data attribute to indicate to WPML that these links should not be translated.
4. Custom Fields Exclusion: Ensure that the ACF fields used for the links are set not to be translated in the WPML settings.
If these solutions do not resolve your issue or if the information becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
نستخدم ملفات تعريف الارتباط لتحسين موقعنا الإلكتروني وخدماتنا.
تسمح لنا موافقتك بمعالجة بيانات مثل سلوك التصفح.
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وظيفي
نشط دائماً
مطلوب لكي يعمل موقعنا الإلكتروني ويتواصل بشكل صحيح.
التفضيلات
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
الإحصائيات
نستخدمها لتحليل إحصائيات موقعنا.
المعلومات التي يتم جمعها مجهولة الهوية تماماً. التخزين الفني أو الوصول الذي يتم استخدامه حصريًا لأغراض إحصائية مجهولة الهوية. بدون أمر قضائي، أو الامتثال الطوعي من قبل مزود خدمة الإنترنت الخاص بك، أو سجلات إضافية من طرف ثالث، لا يمكن عادةً استخدام المعلومات المخزنة أو المسترجعة لهذا الغرض بمفردها لتحديد هويتك.
التسويق
تقوم ملفات تعريف الارتباط هذه بتتبع تصفحك لتقديم إعلانات ذات صلة بك.
